Experienced Customer Service Representative - West Virginia Based Remote Opportunity

At arenaflex, we're dedicated to revolutionizing the way we deliver healthcare services to our communities. As a leading healthcare company, we're committed to putting our heart into every moment of our customers' health. Our purpose is to bring enhanced human-centric healthcare to a rapidly changing world, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a forward-thinking healthcare company that's passionate about making a difference in people's lives. We're a team of dedicated professionals who share a common goal: to deliver exceptional healthcare services that are personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in West Virginia. As a key member of our customer service team, you'll be responsible for providing exceptional telephone assistance to Aetna Medicaid members and providers. Your primary goal will be to assist with an array of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering an excellent customer experience and has the skills and expertise to succeed in this role.

Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Answering inbound calls from members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
• Providing accurate and timely information to customers, resolving issues and concerns in a professional and courteous manner.
• Utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted).
• Participating in training and development programs to enhance your skills and knowledge.
• Working from home, with occasional visits to our office in Charleston, WV when necessary.

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with members and providers orally and in written form.
• Ability to work from home and be self-sufficient.
• Ability to commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.
• Ability to meet performance standards, attendance requirements, and call quality goals.

Preferred Qualifications

While not required, we're looking for candidates with:

• Experience working remotely in a call center setting.
• Experience with Medicaid and Medicare.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

Education

A high school diploma or equivalent is required.

Pay Range

The typical pay range for this role is $17.00 - $25.15 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Competitive salary and bonus opportunities.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement savings plan with company match.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.
• Number of paid holidays, sick time, and other time off provided consistent with relevant state law and company policies.

Career Growth Opportunities

At arenaflex, we're committed to helping our colleagues grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching.
• Online courses and webinars.
• Leadership development programs.
• Mentorship opportunities.

Work Environment

Our work environment is designed to support your success and well-being.

We offer

• A flexible work schedule, with the option to work from home.
• A collaborative and supportive team environment.
• Access to cutting-edge technology and tools.
• Opportunities for professional growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and have the skills and expertise to succeed in this role, we encourage you to apply today. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job