Experienced Full Stack Customer Service Agent – Phone, Email, and Live Chat Support

Join arenaflex, a leading industry player in customer touchpoint management, and embark on a rewarding career journey as a remote customer service agent! At arenaflex, we pride ourselves on being a company that values professionalism, hustle, and teamwork. Our average employee tenure of 14 years speaks volumes about our commitment to our team members' growth and well-being. As a remote customer service agent, you will be an integral part of our team, handling phone and email support for our diverse clients across various industries.

About arenaflex

For over 30 years, arenaflex has been a premier Full-Service Customer Touchpoint Management firm, helping our clients understand, manage, and execute top-shelf customer experiences. We strive to be the industry's leaders, and to achieve this, we recognize the importance of hiring only the best talent. Our team is dedicated to delivering exceptional customer service, and we're looking for like-minded individuals to join us on this journey.

Job Highlights

* Immediate openings available

• Remote Customer Service Agent position
• Competitive salary
• Remote work environment
• Paid training and computer laptop provided
• Opportunity for advancement and non-phone time tasks
• Average employee tenure of 14 years

Responsibilities

As a remote customer service agent, you will be responsible for:

• Receiving incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions; resolving concerns, questions, or assisting with using a product
• Medium to Light tech support required to assist callers with password resets or locating purchased items via client site
• Recommending additional products and services based on customer need and request
• Recommending system improvements based upon knowledge of system issues
• Handling a high volume of calls (between 75-150 calls per day) with an average call duration of 3 minutes
• Operating in a metrics-driven contact center environment
• Listening actively to sensitive information
• Meeting strong production deadlines in a fast-paced environment
• Juggling multiple priorities and doing "whatever it takes" to get the job done

Requirements

* At least 2-3 years of experience working in a remote call center environment with a separate office space setup in which there is no background noise

• Technically savvy to assist members with varying degrees of computer and smartphone issues as well as self-correcting your own computer issues
• Bilingual in Spanish a major plus
• Excellent written and verbal communication skills
• Ability to operate in a high-volume contact center environment
• Ability to listen actively to sensitive information
• Must be a quick learner, dedicated to excellence, and strong multi-tasking skills
• Must be able to meet strong production deadlines in a fast-paced environment
• Have a strong "phone voice" with proper diction and the ability to "hear you smile"
• Experience with InContact, Zendesk, Slack is beneficial but not required

System Requirements

* Dedicated remote working space with no background noise

• Must be able to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur

Confidentiality

Many of our client's names and their customers' information are highly confidential due to their work and community status. Therefore, one with a high ethical standard of confidentiality is a must. You must pass ongoing strict Federal, State, County/City Background Investigations.

Benefits

* 401(k)

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience Level

* 2 years

Shift

* Day shift

Weekly Day Range

* Monday to Friday

Work Setting

* Call center

• Office
• Remote

Work Location

* Remote

Pay

* $17.00 per hour

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join arenaflex on this exciting journey! Apply To This Job Apply for this job