Experienced Customer Service Representative - Physician Billing Support

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare solutions provider, as a Customer Service Representative - Physician Billing Support. In this role, you will be the primary point of contact for patients and guarantors, providing timely and accurate support for billing inquiries and resolving issues in a professional and empathetic manner.

About arenaflex

arenaflex is a dynamic and innovative company that has been a trusted partner to healthcare organizations for over 30 years. With a presence in over 135 local regions nationwide, we help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Our team is dedicated to delivering exceptional solutions that improve quality, cost, and access to healthcare. As a member of our team, you will have the opportunity to grow your career, develop new skills, and make a meaningful impact in the lives of our patients and clients.

Job Summary

The Customer Service Representative - Physician Billing Support position is a critical role that requires a strong and diverse skillset to drive success. As a representative of arenaflex, you will be responsible for handling a large call volume, ensuring quality customer service and patient satisfaction, and resolving issues in a timely and professional manner. This position requires a high level of proficiency in Microsoft Outlook, Excel, and Word, as well as experience with medical billing systems, preferably GE Centricity or EPIC.

Essential Duties and Responsibilities

* Handle a large call volume while ensuring quality customer service and patient satisfaction

• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel, and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to work in sitting position, use computer, and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office Work Environment
• Hospital Work Environment

Travel

No travel required

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Pay: $13.40-$20.00 per hour
• Signing bonus of $xxxx for qualified new hires, subject to employment status
• Conifer observed holidays receive time and a half
• Benefits:

+ Medical, dental, vision, disability, and life insurance + Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked + 401k with up to 6% employer match + 10 paid holidays per year + Health savings accounts, healthcare & dependent flexible spending accounts + Employee Assistance program, Employee discount program + Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance

Why Join arenaflex?

As a member of our team, you will have the opportunity to:

• Grow your career in a dynamic and innovative company
• Develop new skills and expertise in customer service, medical billing, and healthcare solutions
• Make a meaningful impact in the lives of our patients and clients
• Enjoy a competitive compensation package and benefits
• Work in a collaborative and supportive team environment

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we invite you to submit your application today. Please visit our website to learn more about this opportunity and to apply. Apply To This Job Apply for this job