Experienced Part-Time Data Entry Specialist – American Airlines Remote

Are you ready to embark on a thrilling adventure, where every day brings new challenges and opportunities to grow? Do you want to be part of a dynamic team that values innovation, diversity, and inclusion? Look no further! arenaflex is seeking an experienced Part-Time Data Entry Specialist to join our American Airlines Remote team. As a key member of our team, you will play a vital role in supporting our customers and colleagues, while enjoying the flexibility and freedom of remote work.

Why You'll Love This Job

As a Part-Time Data Entry Specialist, you will be responsible for providing top-notch support to our customers and colleagues in all aspects of end-user computing, including software and hardware installations, updates, and general support of PC desktop/PC systems and peripherals. You will be the go-to expert for all IT-related queries, ensuring that our customers receive seamless and efficient support.

What You'll Do

* Arrange, install, test, and maintain IT clients' desktop software and hardware; support mobile workforce

• Provide guidance to IT clients on all aspects of end-user computing and desktop-based LAN systems software
• Responsible for start-to-finish issue ownership, resolution, and communication with representatives
• Provide local training to clients
• Resolve and close tickets/work orders supporting end-user desktops and peripherals
• Answer customer care issues escalated from the Helpdesk
• Contribute to desktop projects (global installs/renovations) as a project team member
• Remotely analyze and resolve requests using remote tools
• Investigate and collaborate with other departments to assist with infrastructure-related issues
• Record client interactions in incident management system including resource management
• Recover data from hard drives and perform data migration
• Maintain remote access for virtual private network (VPN) as well as remote/broadband availability for PCs
• Install and configure local and network-based printers
• Perform routine maintenance
• Work various shifts, including evenings, weekends, and holidays, and be prepared to travel as required
• Follow management direction, complying with IT strategy and policy

All You'll Need for Success

* Minimum Qualifications: + Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/training + 3 years of hands-on IT work experience supporting and resolving various PC desktop software and hardware issues + Should have firsthand experience supporting PCs in a Windows/TCPIP environment

• Preferred Qualifications:

+ A+ certification + MCSE/MCP certification + Previous IT foundation experience in an Aircraft/Airport environment

Essential Skills and Competencies

* General knowledge of all Windows-based operating systems, including Windows 10

• Knowledge of workflow and tagging systems
• Familiarity with VPN availability and ability to troubleshoot issues
• Ability to work independently and act in a collaborative, team-based environment
• Should be able to lift at least 50 pounds

What You'll Get

Join arenaflex and enjoy the following benefits:

• Travel Perks: Explore the world with our travel benefits, which include access to over 6,800 destinations on more than 365 daily flights across our global network.
• Medical Benefits: Enjoy comprehensive medical, dental, and vision plans, as well as virtual doctor visits, flexible spending accounts, and more.
• Health Programs: Stay healthy and focused with our health programs, which provide the tools, resources, and support you need to thrive.
• 401(k) Program: Access our 401(k) program, which includes employer contributions to your retirement savings.
• Additional Benefits: Enjoy other great perks, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be Yourself at arenaflex

At arenaflex, we value diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups are dedicated to connecting our colleagues to our customers, suppliers, networks, and investors, helping them reach their full potential and creating a comprehensive workplace that addresses and exceeds the needs of our diverse world. Are you ready to feel a sense of pride and fulfillment as you contribute to the world's largest airline, caring for people on life's journey? Join us and be yourself at arenaflex.

Job Benefits

* Medical Care Protection: Comprehensive medical, dental, and vision plans.

• Retirement Plans: 401(k) plan with employer match to help you save for retirement.
• Paid Time Off: Vacation days, sick leave, and holidays.
• Travel Perks: Free or discounted travel for employees and their families.
• Protection Inclusion: Life insurance, disability insurance, and other optional protections.
• Employee Assistance Programs: Guiding and support services.
• Training and Advancement: Opportunities for career growth and skill development.
• Discounts and Perks: Discounts on various items and services, including hotels and car rentals.
• Health Programs: Resources to support employee health and wellness.
• Flexible Spending Accounts: Choices for medical and childcare costs.

Your Future Starts Here

Don't miss out on this exciting opportunity. We're looking forward to hearing from you. Apply now! Apply To This Job Apply for this job