Experienced Healthcare Member/Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're shaping the future of healthcare by providing innovative solutions that empower individuals to take control of their well-being. As a leading organization in the industry, we're seeking a highly skilled and compassionate Healthcare Member/Customer Service Representative to join our remote team. This exciting opportunity offers a competitive salary, a dynamic work environment, and the chance to make a meaningful impact in the lives of our members.

About arenaflex

arenaflex is a forward-thinking organization that's revolutionizing the way healthcare is delivered. We're committed to providing exceptional service, cutting-edge technology, and a culture that values innovation, collaboration, and employee growth. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Healthcare Member/Customer Service Representative, you'll play a critical role in building strong relationships with our members, educating them on their available options, and providing personalized support to help them make informed decisions about their healthcare. This is a fantastic opportunity to develop your skills, gain valuable experience, and contribute to the success of our organization.

Key Responsibilities

* Work directly with members to build rapport and educate them on their available options, including facility or screening options, preventative screening services, and alternative treatment options

• Conduct research on each case, reach out to physician's offices, make outbound calls to members, and field incoming calls from members
• Track and communicate system errors in an expedient and thorough manner
• Self-report metrics successfully and regularly
• Take requests for care management from patients, physician offices, or imaging centers
• Research issues regarding the certification process and forward to the appropriate parties
• Deliver basic technical, administrative, or operative Customer Service tasks
• Perform simple data entry, sort requests, and maintain files
• Understand simple instructions and procedures
• Perform Customer Service duties under direct instruction and close supervision
• Work is allocated on a day-to-day or task-by-task basis with clear instructions

Daily Duties

* Conduct research on each case, reaching out to the physician's office, making outbound calls to our members, and fielding incoming calls from members

• Track and communicate system errors in an expedient and thorough manner
• Self-report metrics successfully and regularly
• Take requests for care management from patients, physician offices or imaging centers
• Research issues regarding the certification process and forward to the appropriate parties
• Delivers basic technical, administrative, or operative Customer Service tasks
• Performs simple data entry, sorts requests, and maintains files
• Understands simple instructions and procedures
• Performs Customer Service duties under direct instruction and close supervision
• Work is allocated on a day-to-day or task-by-task basis with clear instructions

Skills and Competencies

* Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices

• Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations
• Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options
• Meet or exceed performance metrics related to scheduling appointments and appointment confirmations
• Consistently multitask and conduct research on each case, toggling through various applications on multiple screens
• Ability to be empathetic and understanding that we are dealing with sensitive content with our members

Minimum Experience Required

* 1+ years previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience

• 1+ year previous sales experience ideally preferred
• Phone skills
• Computer skills
• Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
• Must be able to type more than 30 words per minute
• Customer Service Skills (history of customer service exp) preferred

Education

* High School diploma or equivalent

Work Environment and Company Culture

* 100% remote work environment

• Must have a hard-wired internet setup with at least 5 Mbps of upload speed and 10 Mbps download speed
• Must be able to work any shift between 8 am-8 pm EST Monday-Friday
• Must have a quiet and private workspace to remain HIPAA compliant
• Must be on camera for training and as requested by managers
• arenaflex is committed to providing a culture that values innovation, collaboration, and employee growth

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development opportunities to help you grow your skills and advance your career

• Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey
• arenaflex is committed to providing a culture that values innovation, collaboration, and employee growth

Compensation, Perks, and Benefits

* Competitive salary

• Opportunity to work in a dynamic and innovative organization
• Comprehensive training and development program
• Collaborative and supportive team environment
• Flexible work arrangements, including remote work options
• arenaflex offers a range of benefits, including health insurance, retirement savings, and paid time off

How to Apply

If you're a motivated and compassionate individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you! Apply To This Job Apply for this job