Experienced Customer Service Representative – Remote within Arizona

At arenaflex, we're dedicated to delivering exceptional and consistent customer experiences that exceed our policyholders' expectations. As a Customer Service Representative, you'll play a vital role in supporting our mission by providing information and resolutions for our existing policyholders. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

Job Summary:

As a Customer Service Representative, you'll work under general supervision to provide an exceptional and consistent customer experience in a fast-paced contact center environment. You'll be responsible for resolving complex inquiries, advising and assisting customers with policy and coverage changes, and identifying opportunities for upselling and cross-selling of various products and coverages. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals to determine proper course of action in a timely manner

• Deliver an exceptional and consistent customer experience in a fast-paced contact center environment
• Advise and assist customers with making policy and coverage changes and all other service requests while ensuring sufficient coverage for the policyholder
• Identify opportunities for upselling and cross-selling of various products and coverages
• Complete all transactions in accordance with company policy and PCI compliance
• Deliver superior results by achieving individual and departmental goals and objectives
• Using arenaflex information systems, record and document customer interactions, details of inquiries, complaints, and actions taken
• Retain policyholders through efficient and effective problem resolution and customer service skills
• Resolve escalated customer contacts through polite and professional communication
• Partner and communicate with other departments to maintain a quality customer experience

Qualifications:

* High School diploma or equivalent required, College degree preferred

• Strong computer, phone, typing, grammar, and multitasking skills
• Ability to provide an exceptional and consistent customer experience, while balancing efficiency and quality of work
• Strong active listening skills
• Ability to interpret and comply with company guidelines and procedures
• Must maintain high standards of confidentiality by maintaining sensitive information
• Ability to adapt to change and perform effectively in a fast-paced environment
• Demonstrate flexibility to work various work days, extended hours, including weekends, nights, and holidays
• Ability to identify an issue, determine resolution, and complete action as required
• Foster teamwork, positive morale, and open communication
• Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license required or ability to complete licensing within the first 90 days of employment (if needed, arenaflex will provide course training and cover applicable license fees)
• In order to work the Spanish-speaking queue, fluency in Spanish is required
• Previous insurance and/or call center experience preferred

Schedule:

* Training Schedule: Monday - Friday, 8:30am - 5:00pm Pacific time

• Regular Schedule (Will be assigned after completion of training and is based upon business need): Monday - Friday, 7:30am - 7:45pm Pacific time, Saturday, 8:00am to 4:30pm Pacific time

Compensation:

* The pay range for this position is $19.06 - $25.79 per hour, depending on experience

• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek

Remarkable Benefits:

* Health coverage for medical, dental, vision

• 401(K), Roth 401(k) saving plan with company match
• Remote work opportunities
• Tuition assistance
• Employee appreciation and recognition

About arenaflex:

arenaflex is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We're committed to being there for our members when they need us most and supporting our communities. We've been serving our members since 1975 and have been recognized for our award-winning customer service. We're proud to be an affiliate of the Auto Club of Southern California (AAA), arenaflex and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.

Why Join arenaflex?

* We offer a flexible work environment that allows you to work from home (remote) and choose from a variety of shifts to fit your lifestyle

• We're committed to providing ongoing training and development opportunities to help you grow in your career
• We offer a comprehensive benefits package that includes health coverage, 401(K) matching, and tuition assistance
• We're a diverse and inclusive organization that values teamwork, positive morale, and open communication

How to Apply:

If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Apply Now! Apply for this job