Experienced Customer Service Representative I – SmileMakers
Join arenaflex's SmileMakers Team as a Customer Service Representative I and Make Smiles Happen! Are you a customer service superstar looking for a new challenge? Do you have a passion for delivering exceptional experiences and making a real difference in people's lives? Look no further! arenaflex's SmileMakers is seeking an experienced Customer Service Representative I to join our team. As a SmileMakers Customer Service Representative I, you will be the face of our company, providing top-notch service to our customers and helping us achieve our mission to make smiles happen!
About arenaflex's SmileMakers
arenaflex's SmileMakers is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers has been making smiles happen for over four decades. Our mission is to provide innovative and fun products that help healthcare professionals build strong relationships with their patients and communities. As part of the Oriental Trading family of brands, SmileMakers is part of a larger organization that shares our commitment to making life more fun.
Key Responsibilities
As a SmileMakers Customer Service Representative I, you will be responsible for handling customer calls and mail order entry as assigned. Your primary goal will be to provide exceptional customer service, ensuring that all information is correct and communicating with customers regarding product knowledge, delivery methods, out of stock items, substitutions, specials, ship dates, policies, and procedures, and price information.
Key Responsibilities:
* Receive and process telephone calls, mail, and fax orders from customers in the US and Canada in a professional and courteous manner based on current procedures
- Perform telephone and mail functions in all Business Units
- Upsell, including but not limited to; CS specials, new product, favorites to achieve daily sales target
- Work on special projects as needed, including but not limited to completing outbound calls to customers for various reasons
- Assist customers with issues including, but not limited to web questions/problems, credits, refunds, promotions, invoices, new accounts, returns, miscellaneous billing, and reship
- Investigate customer inquiries or order issues and complete related documentation
- Provide personalized customer service of the highest level and maintain all customer information confidential
- Meet Department production and quality standards
- Respond to a fluctuating volume of calls and hard copy orders
- Maintain regular, predictable attendance
- Abide by all policies and procedures of SmileMakers and Oriental Trading Company
- Contribute to making SmileMakers a great place to work
- Must be able to attend face-to-face meetings on short or little advance notice
- Work requires in-person collaboration among colleagues and contractors
Marginal Functions:
* Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor
- Other related duties and projects as assigned
Requirements:
* High School Diploma or equivalent combination of education and experience
- Previous customer service experience preferred
- Requires the ability to accurately type 4,200 keystrokes per hour
- Sound knowledge of telephone etiquette
- Requires good reading, listening, and interpersonal communications skills
- Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Must display a friendly manner and high degree of tact in dealing with customers is needed
- Requires sitting for extended periods of time in a repetitive motion position
- Although position is primarily sedentary, frequent movement may be required
What We Offer:
* Competitive salary
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Flexible work arrangements, including remote work options
Why Join arenaflex's SmileMakers Team?
* Make a real difference in people's lives by providing exceptional customer service
- Be part of a dynamic and collaborative team that shares your passion for making smiles happen
- Enjoy a competitive salary and comprehensive benefits package
- Take advantage of opportunities for career growth and professional development
- Contribute to a company that is committed to making life more fun
How to Apply:
If you are a customer service superstar looking for a new challenge, don't hesitate to apply! We want to hear from you! Apply today and let's build the future together. Apply To This Job
Equal Opportunity Employer:
arenaflex's SmileMakers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job