Experienced Full Stack Program Customer Representative – Web & Cloud Application Development

Join arenaflex, a leading innovator in the aerospace industry, as a Program Customer Representative. This is an exciting remote opportunity with an immediate start, requiring a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

About arenaflex

arenaflex is a forward-thinking company committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met.

The Work

As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

• Interacting with customers before and after sales to ensure their needs are met efficiently and effectively.
• Delivering on all contractual and financial commitments, directly impacting the repairs P&L.
• Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities.
• Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
• Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs.
• Maintaining ITC compliance and supporting cost, quality, and schedule commitments.

Your role will require close collaboration with a broad range of disciplines, including capture management, business development, global sustainment, engineering, fleet management, and field service representatives, all while ensuring customer satisfaction and fostering positive relationships.

Key Responsibilities:

* Manage customer relationships and ensure their needs are met efficiently and effectively.

• Deliver on contractual and financial commitments, directly impacting the repairs P&L.
• Respond to customer inquiries and provide appropriate product literature, pricing schedules, and recognize business opportunities.
• Resolve production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
• Collaborate with internal teams to ensure seamless execution of repairs.
• Maintain ITC compliance and support cost, quality, and schedule commitments.

Essential Qualifications:

* Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2-3 years of professional experience; or 1 year of professional experience with a related Master's degree.

• Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Excellent communication skills, both written and verbal.
• Ability to work under supervision and follow established procedures.

Desired Skills:

* Experience with SAP.

• Intermediate proficiency in Microsoft Excel.
• arenaflex experience.

Skills and Competencies:

* Strong interpersonal and relationship-building skills across diverse cultural boundaries.

• Ability to adapt to dynamic situations while maintaining a customer-first mindset.
• Excellent problem-solving skills and a focus on achieving results.
• Proven experience in customer service, program management, or a related field.

Career Growth Opportunities and Learning Benefits:

* Impact: Your work will directly contribute to the success of mission-critical operations worldwide.

• Growth: We invest in our people, offering opportunities to develop your skills and advance your career.
• Innovation: Work on leading-edge solutions in aerospace and defense.
• Community: Join a team that values collaboration, diversity, and inclusion.

Work Environment and Company Culture:

* We are a team of dedicated professionals who value collaboration, innovation, and excellence.

• With a focus on delivering unmatched sustainment solutions, arenaflex supports the Black Hawk platform and its operators worldwide.
• Our team thrives in a fast-paced environment where teamwork and adaptability are key to success.

Compensation, Perks, and Benefits:

* The annual base salary range for this position is $52,100 - $99,900.

• Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

How to Apply:

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job

Equal Opportunity Employer:

arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Application Window:

The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. Apply for this job