Experienced Part-Time Remote Customer Support Representative – Freshers Opportunity at arenaflex
Are you a motivated and enthusiastic individual looking to kick-start your career in customer support? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as a Part-Time Remote Customer Support Representative. This exciting opportunity offers a competitive hourly rate of $25, flexible remote work arrangements, and a supportive team environment that fosters growth and development.
About arenaflex
arenaflex is a leading provider of innovative logistics and transportation solutions, dedicated to delivering exceptional customer experiences through our team of passionate and skilled professionals. As a customer-centric organization, we strive to build long-lasting relationships with our clients, partners, and employees. Our commitment to excellence, innovation, and teamwork has earned us a reputation as a trusted and reliable partner in the industry.
Job Summary
As a Part-Time Remote Customer Support Representative at arenaflex, you will play a vital role in addressing customer inquiries, resolving issues, and providing exceptional support to our clients. This is an excellent opportunity for freshers to gain valuable experience, develop new skills, and build a strong foundation for a successful career in customer support.
Key Responsibilities
* Respond to inbound customer calls from Canada and the US, addressing their queries and concerns related to FTNC and FXG freedom receipts
- Investigate and resolve issues related to FTNC clearances for FXG shipments into Canada, providing accurate and timely information to customers
- Process Mastercard payments from customers, ensuring that payments are approved and not declined
- Log payments accurately against the receipt in the FTNC accounting system
- Liaise with customers directly in the event of payment processing issues, such as incorrect credit card numbers or declined payments
- Examine and respond to customer inquiries related to credit payments received and liaise with the FTN Record Receivable Office to resolve issues
- Assist the billing department in preparing credit notes for FTNC solicitations in question
Inside Customer Service
* Support FedEx Express Customer Support Agents on queries related to FXG shipments in customs clearance delay or FTNC freedom receipts that customers have received in the mail
- Sort and relate Low Value Shipment (LVS) Archive for the purpose of mailing
- Respond to queries from other OPCOs
- Prepare FTNC solicitations to ship to clients, as required
- Perform other duties as allocated by the Manager
Requirements
* Secondary School Certificate required
- Working knowledge of MS Office, Outlook, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners)
- Excellent communication skills, both written and verbal, in French and English
- Strong customer service skills, with the ability to connect with a large number of customers and representatives
What We Offer
* Competitive hourly rate of $25
- Flexible remote work arrangements
- Opportunities for career growth and development
- Collaborative and supportive team environment
- Comprehensive training and onboarding program
- Ongoing support and feedback to ensure success
Why Join arenaflex?
At arenaflex, we believe that our employees are our greatest asset. We offer a dynamic and supportive work environment that fosters growth, development, and innovation. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our employees achieve their full potential.
How to Apply
If you're a motivated and enthusiastic individual looking to kick-start your career in customer support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a successful career in customer support! Apply To This Job Apply for this job