Experienced Full Stack Customer Service Representative – Live Events and Ticketing Industry

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the live events and ticketing industry? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking a highly skilled and motivated Email/Chat/Phone Specialist to join our team of customer experience experts.

The Opportunity

As an Email/Chat/Phone Specialist at arenaflex, you will be at the forefront of representing our brand, providing proactive, friendly, and high-quality service to our customers. You will engage with hundreds of customers daily, troubleshooting technical concerns, answering questions about events, and utilizing internal and external technology to manage order fulfillment. Our team thrives on making connections with our customers, and we're looking for someone who shares our passion for live events and delivering exceptional customer experiences.

Key Responsibilities

* Handle customer contacts, promptly and professionally, via phone, email, and live chat

• Answer questions about purchases, orders, inventory, upcoming events, and provide proactive support to customers
• Utilize internal and external technology to manage order fulfillment, ensuring seamless customer experiences
• Contribute to a culture of innovation and teamwork, collaborating with colleagues to drive business objectives and growth
• Create memorable experiences with customers who share our love for live events

How Your Role Contributes to the Success of arenaflex

* Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty

• Drive business growth through proactive support, upselling, and cross-selling opportunities
• Collaborate with colleagues to identify and implement process improvements, enhancing the overall customer experience
• Stay up-to-date with industry trends, best practices, and arenaflex's values, ensuring a deep understanding of our brand and customer needs

Your Role Expectations: A Journey of Growth and Development

* 30 days in: Complete new hire orientation, gaining the resources needed to succeed; learn about ticket marketplaces, arenaflex's values, and team norms; acclimate to internal systems and shadow teammates to document best practices

• 90 days in: Perform core responsibilities comfortably on your own; maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives; contribute to approaches, methods, or technologies to support overall business goals and drive team efficiencies
• 180 days in: Apply methods to execute individual tasks that positively impact the team; play an active role in continued learnings to advance skill sets necessary for team goals; handle front-line customer escalations and follow-ups; feel empowered to participate in extracurricular projects that contribute to the success of the organization

What You'll Bring

* 1-2 years of customer service experience via phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

* 1:30pm-10:00pm Monday/Tuesday off

• Hybrid schedule with 3 days in office and 2 days remote following training
• Training will be first 3 weeks all in office Monday-Friday 8:30am-5:00pm

Compensation and Benefits

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid
• Competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks

Join the arenaflex Team

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and become a part of our dynamic team of customer experience experts! Apply To This Job Apply for this job