Experienced Full Stack Director of Strategy - Customer Experience – Driving Operational Excellence at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a forward-thinking organization, we're seeking an accomplished Director of Strategy - Customer Experience to join our team. This is a unique opportunity to leverage your expertise in strategy, operations, and customer experience to drive business growth and excellence.

About arenaflex

arenaflex is a leading innovator in the retail industry, dedicated to providing unparalleled customer experiences. Our commitment to excellence is reflected in our cutting-edge products, services, and solutions that cater to the evolving needs of our customers. As a Director of Strategy - Customer Experience, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Job Summary

We're looking for a seasoned leader who can drive strategic initiatives, foster collaboration, and inspire innovation across our organization. As a Director of Strategy - Customer Experience, you'll be responsible for leading cross-functional teams, developing and implementing process improvements, and driving operational excellence. If you're a strategic thinker with a passion for customer experience, we want to hear from you.

Key Responsibilities

* Partner with senior leaders across arenaflex to identify areas of key organizational focus and develop strategic plans to address those opportunities.

• Lead multiple project teams to drive process improvements, operational efficiency, and customer satisfaction.
• Collaborate with Operations Managers and Analysts to develop, staff, pilot, and implement process improvements within our stores.
• Develop and implement project work flows and roll-out schedules to ensure timely and effective execution.
• Measure the impact of changes and new projects on operational areas and identify opportunities for continuous process improvement.
• Partner with Field Implementation Managers to establish project metrics and tollgates to ensure successful implementation.
• Utilize expertise in strategic thinking and process design to drive successful improvements in operational areas, focusing on quick implementation and quick return on investment.
• Evaluate needs of multiple project requests and impact on operational areas, aggregating data gathered by Operations Analysts to ensure project needs are met.
• Select, develop, and motivate assigned staff to achieve exceptional results.

Direct Manager/Direct Reports

* Direct and indirect reports typically include 5 professionals and 14 support associates.

• Requires strong interpersonal skills for dealing with sensitive or controversial situations.
• Faces situations with various interpretations and requires careful evaluation.
• Considers new approaches within general policies and short-term goals when solving problems.
• Provides infrequent status reports to management as appropriate.

Travel Requirements

* Typically requires overnight travel less than 10% of the time.

Physical Requirements

* Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about.

• Rarely requires moving or lifting light articles.

Working Conditions

* Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from dust, fumes, or odors.

• Under regular pressure to meet deadlines, quotas, and/or deal with difficult issues related to people or situations.

Minimum Qualifications

* Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* 10+ years of prior experience in strategy consulting, corporate strategy, or other strategic roles.

• Experience in applying research findings to the retail environment.
• History of promotion/advancement.
• Advanced degree preferred; MBA preferred.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* No additional education.

Minimum Years of Work Experience

* 8

Preferred Years of Work Experience

* No additional years of experience.

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Proven financial analysis and business acumen.

• Strong understanding of Operations and area of expertise.
• Able to easily influence others.
• Strong analytical and problem-solving skills.
• Excellent skills in communication and leveraging partnerships to benefit project objectives.
• Proven track record in management and leadership skills.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative organization.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a strategic thinker with a passion for customer experience, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job