Experienced Customer Service Representative - Remote in arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at arenaflex as a Customer Service Representative - Remote. In this role, you'll be the face of our company, providing top-notch support to our customers while working from the comfort of your own home.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to make a meaningful difference in the lives of our customers, and we're committed to creating a culture that values diversity, inclusion, and compassion. As a Customer Service Representative - Remote, you'll be part of a dynamic team that's dedicated to advancing health equity on a global scale.

Job Summary

We're seeking a highly skilled and motivated Customer Service Representative - Remote to join our team. In this role, you'll be responsible for providing exceptional customer service, resolving complex issues, and working collaboratively with our team to ensure our customers receive the best possible experience. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply.

Key Responsibilities

* Answer 70-90 incoming phone calls per day, per team from customers and identify the type of assistance the customer needs as well as making outbound calls to customers regarding medical referrals

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assist customers with obtaining prescribed medical equipment and supplies
• Verify insurance eligibility and benefit coverage. Obtain insurance authorization
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Essential Qualifications

* High school diploma / GED (or higher) OR equivalent work experience

• Must be 18 yrs of age or older
• 1 year of experience working in a customer service in a call center environment
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* Prior health care/insurance experience

Telecommuting Requirements

* Reside within PST, MST or CST

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

• Proficient conflict management skills to resolve issues in a stressful situation

Benefits and Compensation

* Competitive salary

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunity for career growth and development

Work Environment and Culture

* arenaflex is a global organization that values diversity, inclusion, and compassion

• Our culture is guided by a commitment to advancing health equity on a global scale
• We offer a dynamic and supportive work environment that encourages collaboration and innovation

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we'll be in touch to discuss your qualifications further. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job