Experienced Part-Time Remote Customer Service Representative II – Building Code Compliance

At arenaflex, we're committed to delivering exceptional customer service and fostering a culture of excellence in our Planning and Development Department. As a key member of our team, you'll play a vital role in assisting the general public with building permits and ensuring a seamless experience throughout the planning and development process. If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of talented professionals who share a common goal: to make a positive impact in our community. As a part of our Planning and Development Department, you'll be working closely with our Building Code Compliance team to ensure that our customers receive the highest level of service and support.

Job Summary

We're seeking an experienced Part-Time Remote Customer Service Representative II to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, assisting with building permits, and ensuring a seamless experience throughout the planning and development process. This is a part-time remote position, with a competitive salary and benefits package.

Key Responsibilities

* Provide exceptional customer service to our customers, responding to inquiries and resolving issues in a timely and professional manner

• Assist customers with building permits, ensuring that all necessary documentation is complete and accurate
• Collaborate with our Building Code Compliance team to ensure that all customers receive the highest level of service and support
• Develop and maintain a thorough knowledge of arenaflex's policies and procedures, as well as local building codes and regulations
• Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
• Work closely with our team to achieve departmental goals and objectives
• Perform other duties as assigned by management

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g. construction, business, communications) preferred

• Three (3) years of direct customer service experience required; experience in a construction environment, building department, or permitting and development preferred
• Successful completion of all classes for any one phase of the arenaflex Employee Development Program and receive a passing score of 70% or higher on the phase examination within twelve (12) months of employment
• Current performance evaluation score of 4.0 or higher, with no performance evaluation factors with a rating of 1 or 2
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work independently and as part of a team, with a strong commitment to customer service and satisfaction

Preferred Qualifications

* Experience in a construction environment, building department, or permitting and development

• Successful completion of college coursework in a construction field
• Certification as a Notary Public in the state of Florida (or ability to obtain within six months of employment)
• Bilingual or multilingual skills (English/Spanish or other languages)

Skills and Competencies

* Excellent customer service skills, with the ability to provide top-notch service to our customers

• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work independently and as part of a team, with a strong commitment to customer service and satisfaction
• Strong technical skills, with the ability to learn and use arenaflex's software and systems
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Remote Customer Service Representative II, you'll have access to a range of training and development opportunities, including:

• Ongoing training and professional development to stay up-to-date on industry trends and best practices
• Opportunities for advancement and career growth within the organization
• Access to arenaflex's Employee Development Program, which provides training and development opportunities in areas such as leadership, communication, and customer service
• A supportive and collaborative work environment, with opportunities to work with a diverse range of colleagues and stakeholders

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization, with a strong commitment to customer service and satisfaction. Our team is comprised of talented professionals who share a common goal: to make a positive impact in our community. As a Part-Time Remote Customer Service Representative II, you'll be working in a fast-paced environment, with a focus on delivering exceptional customer service and support.

• Work schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Remote work arrangement: part-time remote position, with a competitive salary and benefits package
• Collaborative work environment: work closely with our team to achieve departmental goals and objectives
• Ongoing training and professional development: access to training and development opportunities to stay up-to-date on industry trends and best practices

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary: $17.73 hourly, with actual salary negotiable based on experience and qualifications
• Benefits package: includes health, dental, and vision insurance, as well as a 401(k) retirement plan
• Paid time off: includes vacation, sick leave, and holidays
• Professional development opportunities: access to training and development opportunities to stay up-to-date on industry trends and best practices
• Collaborative work environment: work closely with our team to achieve departmental goals and objectives

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter to the arenaflex website. We look forward to reviewing your application! Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job