Experienced Part-Time Remote Customer Service Representative - APPRAISER

Join arenaflex, a dynamic and innovative organization, as we seek a skilled and customer-focused individual to fill the role of Part-Time Remote Customer Service Representative - APPRAISER. As a key member of our team, you will provide exceptional service to our customers, ensuring their needs are met with professionalism and accuracy. If you possess excellent communication skills, a passion for delivering outstanding customer experiences, and a willingness to learn, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking organization dedicated to providing top-notch services to our customers. Our commitment to excellence, innovation, and customer satisfaction drives everything we do. We believe in fostering a culture of inclusivity, respect, and growth, where our employees can thrive and reach their full potential.

Job Summary

As a Part-Time Remote Customer Service Representative - APPRAISER, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our customers receive accurate and reliable information, and that their needs are met with a high level of satisfaction.

Key Responsibilities

* Provide clear and accurate information to customers through various modes of communication, including phone, email, and in-person interactions

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Assist property owners and/or their representatives with preparation of information for the appeals process
• Work with departments/divisions to reconcile any changes, questions, inequities, and production needs
• Assist with Individual Personal Property Accounts; Business Property Accounts; Appraised Valuation Appeal Forms and Real Estate Accounts
• Research and prepare Change Orders for Personal Property Accounts and Real Estate Accounts
• Assist with research of property valuation history and navigation of the Appraiser's Office website
• Provide information from Board of Tax Appeals (BOTA) relating to tax exemptions
• Enter and update exemption application information into the Exemption Database
• Prepare exemption applications for field inspection
• Process BOTA Orders
• Make necessary changes in Orion and Aumentum System
• Reduce or remove penalties based on PVD directives and guidelines, office policies and procedures
• Pro-rate or remove taxable value based on PVD directives and guidelines, office policies and procedures
• Assist and process tax grievance applications
• Research and prepare Change Orders for Tangible Individual Personal Property Accounts, Tangible Business Property Accounts, and Real Estate Accounts
• Discover, list, and value personal and business property assets
• Research and correct discrepancies

Essential Qualifications

* High school diploma or equivalent

• One year of customer service experience in a professional office setting or administrative support
• Ability to successfully pass the following courses within three years of hire date: International Association of Assessing Officers (IAAO) Course 101 Fundamentals of Real Property Appraisal, Uniform Standards of Professional Appraisal Practice (USPAP), Kansas Property Tax Law, Kansas Personal Property Valuation and Assessment, Orion Introduction and Overview of Basic Functionality
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Two years of mass appraisal experience

• Associate's degree from an accredited college or university in Urban Planning, Real Estate, Accounting, Economics, Business Administration, or a related field
• One or more of the following professional designations: Registered Mass Appraiser (RMA), Certified Assessment Evaluator (CAE), Residential Evaluation Specialist (RES), Mass Appraisal Specialist (MAS), or Assessment Administration Specialist (AAS)

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and other software applications
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure that our employees have the skills and knowledge needed to succeed in their roles

• Opportunities for professional development and advancement
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• We believe in fostering a culture of respect, empathy, and open communication
• Our team is passionate about delivering exceptional customer service and making a positive impact in our community
• We offer a range of benefits and perks to support our employees' physical and mental well-being, including flexible work arrangements, wellness programs, and employee recognition and reward programs

Compensation, Perks, and Benefits

* Competitive hourly rate of $17.36

• Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan
• Flexible work arrangements, including remote work options
• Opportunities for professional development and advancement
• Collaborative and supportive work environment
• Employee recognition and reward programs

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know.

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement. Submit your application today and take the first step towards an exciting career with arenaflex! Apply for this job