Job Title:

Experienced Part-Time Remote Customer Representative (German-speaking) - Sport Clothing Industry GW01

Experience the Power of a Game-Changing Career at arenaflex

Are you ready to take your career to the next level? Do you want to be part of an innovative and growing team that powers the brands of the future? Look no further than arenaflex, a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

Join Our Team of Game-Changers

As a Customer Representative in our Remote hub, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. We're not just looking for anyone - we're looking for talented individuals who share our vision and values, and are eager to learn and grow with us.

Career Growth and Personal Development

At arenaflex, we believe in investing in our people and providing them with the tools and support they need to succeed. As a Customer Representative, you will have access to cutting-edge technologies, comprehensive training, and ongoing support to help you develop your skills and advance your career.

What You Will Do in This Role

As a Customer Representative on our team, you will be responsible for providing first-class customer satisfaction at all times, handling incoming customer contacts, and supporting consumers in the sales and after-sales process. You will also be responsible for:

• Providing exceptional customer service via telephone, email, chat, or social media
• Logging call details onto call tracking systems and performing call follow-ups according to procedures
• Supporting consumers in the sales and after-sales process by qualifying their needs, recommending products, and providing after-sales support
• Forwarding escalations and defined topics to the respective Client's brand units and/or contact persons
• De-escalating complaints, offering solutions within Client's procedures, policies, or guidelines, or transferring to the Client's or designated partner for settling and resolution of non-standard cases
• Ensuring correct presentation of the Client's corporate images in all interactions, representing its brand, and generating consumer experience through outstanding service and personal care on all channels

Your Qualifications

We're looking for talented individuals who are passionate about delivering exceptional customer experiences. If you have:

• Bilingual or proficient in German and advanced English
• Self-motivation, teamwork, and a supportive attitude
• Active listening and comprehension skills
• Very good written skills and a customer-focused attitude
• Goal-oriented attitude and time management skills
• Minimum knowledge of Office pack and keyboarding skills

Don't Meet Every Requirement? No Worries!

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday-Friday from 9am to 6pm
• Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus
• Work remotely anywhere in Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

Equal Opportunity Employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Ready to Join Our Team?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job