Experienced Full Stack Customer Operations Specialist – Hybrid Remote Work Opportunity

Are you a highly accomplished professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking a talented Customer Operations Specialist to join our team in a hybrid remote work arrangement. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving complex issues, and driving business growth through innovative solutions.

About arenaflex

arenaflex is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Our mission is to empower individuals and communities to achieve a better financial future by providing accessible, user-friendly, and innovative benefits management solutions. With a strong commitment to diversity, equity, and inclusion, we foster a culture that values and celebrates the unique perspectives and experiences of our employees.

The Opportunity

As a Customer Operations Specialist at arenaflex, you will play a critical role in delivering exceptional customer experiences, resolving complex issues, and driving business growth through innovative solutions. Your primary responsibilities will include:

• Responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters
• Troubleshooting problems with malfunctioning software applications and recommending corrective action
• Documenting customer information and recurring technical issues to support product quality programs and product development
• Facilitating discovery sessions, product overviews, trainings, and renewal project meetings independently
• Creating accurate, concise requirements documentation to support business objectives
• Performing the Annual OE reconfiguration project, including data prep, configuration, onsite testing, and file readiness with limited questions

What We're Looking For

To succeed in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. We're looking for a highly accomplished professional with:

• 3-5 years of experience in data analysis, account management, or technical customer support-related roles
• Related industry knowledge and experience in Health Insurance, Benefits Administration, SaaS, and Healthcare
• Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience
• Self-motivation and ability to complete responsibilities with minimal oversight
• Comfortable completing basic tasks, with a willingness to seek guidance on more complex situations
• H.S. diploma/GED required; B.S. or B.A. degree highly preferred

Critical Skills

At arenaflex, we've identified the following critical skills as essential to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem-solving to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

What We Offer

As a valued member of our team, you can expect:

• A competitive salary range of $59,970 - $74,960 USD, with the potential for incentive opportunities
• A comprehensive benefits package, including health, dental, vision, and life insurance plans
• A 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer-paid cash balance retirement plan (4%)
• Paid time off, including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time – 40 hours per calendar year
• Opportunities for career growth and professional development in a dynamic and innovative environment

Equal Employment Opportunity

arenaflex is an equal-opportunity employer, committed to providing equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

arenaflex is committed to the inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference our resources for applicants with disabilities.

Submit Your Application

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