Experienced Part-Time Remote Associate Customer Service Representative – Everyday Banking

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our customers, helping them navigate our Everyday Banking products and services. If you're passionate about delivering world-class customer service, we want to hear from you!

About arenaflex

arenaflex is a leading financial services company that's dedicated to helping our customers achieve their financial goals. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner for millions of customers around the world. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our journey.

About the Role

As an Associate Customer Service Representative in Everyday Banking, you'll be responsible for providing exceptional customer service to our customers through a variety of channels, including phone, text, chat, video chat, and other lines of communication. You'll work in a fast-paced, high-volume environment, using your skills and expertise to resolve customer inquiries and issues efficiently and effectively.

Key Responsibilities

* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services

• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
• Escalate questions and issues to more senior employees
• Use multiple computer systems to navigate and find information to resolve customer issues
• Meet or exceed business goals and objectives, working collaboratively with the team to achieve success

Required Qualifications

* 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers
• Ability to work in a fast-paced, high-demand, metric-driven call center environment
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Desired Qualifications

* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers

• Knowledge, understanding, and experience of internet, mobile, and social media technology
• Ability to meet or exceed business goals and objectives, working collaboratively with the team to achieve success

Job Expectations

* Must be able to attend full duration of required training period

• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted

Training Schedule

* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about arenaflex banking products, procedures, and services

• Training class starts on 9/16/24 for 7 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday – Friday. You are required to attend the full duration of this paid 7 weeks of training
• We're open from Sunday – Saturday, 6:00 a.m. – 12:00 a.m. (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy

Compensation

* Starting rate $18.00 per hour

Work Environment and Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing a work environment that's engaging, challenging, and rewarding. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our journey.

Benefits and Perks

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic team that's making a difference in the lives of our customers, we want to hear from you! Apply today and let's build the future together. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Accommodation for Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at arenaflex.

Drug and Alcohol Policy

arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more. Apply for this job