Experienced Part Time Remote Customer Service Representative - Emergency Roadside Assistance
Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as a Part Time Remote Customer Service Representative - Emergency Roadside Assistance. As a key member of our team, you will play a vital role in delivering exceptional customer service to our members during stressful situations. If you're passionate about helping others and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic organization that has been serving millions of members and customers across 14 states and 2 U.S. territories for over a century. As a part of the national AAA federation, we pride ourselves on providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Our commitment to innovation, technology, and a highly skilled workforce has enabled us to build a reputation for excellence in the industry.
Job Summary
As a Part Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for responding to member requests for emergency road service in a call center environment. You will provide basic information regarding Emergency Road Service benefits, communicate with contractors to provide information regarding member location, vehicle, and type of problem, and enter data into our database. You will also have the opportunity to recognize, promote, and process membership sales opportunities.
Key Responsibilities
* Respond to member requests for emergency road service in a call center environment
- Obtain information regarding type of service required and provide basic information regarding Emergency Road Service benefits
- Perform geographical location spotting to determine potential service providers
- Communicate with contractors to provide information regarding member location, vehicle, and type of problem
- Enter data into our database and document all relevant details
- Notify member of estimated time of arrival and name of contractor
- Recognize, promote, and process membership sales opportunities
- Verify completed status of call and close out on system
What We Offer
* Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
- Performance-based incentives
- $250 Perfect Attendance bonus after 90-days of incident-free attendance
- Bi-lingual a plus - subsidy for bilingual skills (Must be fluent in Spanish and English)
- Excellent and comprehensive benefits packages, including:
+ 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary AAA membership + Employee Referral Bonus + Employee recognition program
Requirements
* High school diploma or equivalent
- Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
- 6 months of Customer Service Experience
- Providing customers service in a professional manner and de-escalating situations
- Accurately inputting information into various fields using a PC keyboard
- Navigating through a PC and/or automated processing system
- Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
- Performing mathematical calculations including adding, subtracting, percentages, etc.
- Knowledge and Skills:
+ Telephone etiquette + Basic Computer skills + Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications + North American geographical relationships + Road condition reporting terminology + Strong communication skills demonstrated through the effective use of the Customer Interaction Model + Strong interpersonal skills + Strong written communications skills needed to respond in a professional manner to member/customer inquiries + Effective listening skills + Accurately enter information on a personal computer + Identify and resolve customer service issues/requests or transfer to appropriate customer advocate + Represent the Customer Care Department in a professional and positive manner + Maintain accurate records + Understand, read and reconcile payment history + Read maps and use travel-related tools (i.e., directional cues)
Preferred Qualifications
* College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses
- Experience in:
+ Call center environment - minimum 6 months + Remote work + Customer service environment + Promoting arenaflex products and services + Identifying and responding to customer needs through cross-selling and up-selling products
Work Environment
* Works in a temperature-controlled office environment
- Irregular hours to include various shifts, weekends, and/or holidays
Why Join arenaflex?
* Become a part of something bigger - arenaflex is a dynamic organization that is committed to providing quality service and helping our members enjoy life's journey
- Opportunities for career growth and development
- Comprehensive benefits packages
- Recognition and rewards for outstanding performance
- A supportive and inclusive work environment
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and to submit your application. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Apply for this job