Experienced Seasonal Customer Service Representative – Remote US Holiday Support

At arenaflex, we're on a mission to inspire people to connect with each other more often and in more meaningful ways. As a VC-backed consumer stationery brand, we've been growing rapidly in the US since launching here in 2018, putting the US on course to become our largest market. With over ~$15m of venture funding to date and on the verge of securing Series C to accelerate our growth, we're now seeking to build a team on the ground alongside our existing US partnerships. We're looking for enthusiastic remote Seasonal Customer Service Representatives to join our Customer Service team for the holidays and help arenaflex achieve our mission. As a Seasonal Customer Service Representative, you'll be the friendly face of arenaflex and the first point of contact for all our customers. Our customer service team is based in-house and has a detailed knowledge of all of our product ranges, working closely with our Operations and Tech team to ensure everything is running smoothly for customers and that we are proactive in our communication when there are any issues.

What You'll Do

As a Seasonal Customer Service Representative, you'll be responsible for providing exceptional customer support via email and live chat, carefully following established procedures to ensure customers get the correct information and a speedy resolution to their issue. You'll communicate with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us, from their first visit to our website, to their arenaflex package landing on their doorstep. Some of your key responsibilities will include:

• Providing support to arenaflex customers via email and live chat
• Carefully following established procedures to ensure customers get the correct information and a speedy resolution to their issue
• Communicating with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us
• Collaborating with design, operations, or tech when something is not working or looks incorrect
• Following the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
• Customer questions may include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order, and answering questions about the format of each of our products

Requirements

To be successful in this role, you'll need:

• 1+ years of experience in customer service, preferably within an ecommerce business
• A quick learner who is happy to be hands-on and is not afraid to ask questions
• Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers
• Excellent written and spoken English
• Knowledge of Zendesk, Freshdesk, Intercom, or similar customer service software is preferable, but not essential
• A quiet working environment at home with access to high-speed, private internet
• A reliable laptop or desktop computer

Benefits

As a Seasonal Customer Service Representative, you'll enjoy a range of benefits, including:

• 3-month fixed-term contract from November 5th to January 31st
• Generous staff discount
• Remote working
• 9 am to 5:30 pm ET schedule Monday through Friday, plus one weekend of work during the contract
• Lunch break - 1 hour unpaid daily
• Wellness hour - 1 per week, paid
• Comes to 37.5 paid contract hours per week
• Friendly and fantastic team!
• 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Years Day, Martin Luther King Jr. Day)
• 6 paid days off

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and fun. We believe that our team members are the key to our success, and we're committed to providing them with the tools, training, and opportunities they need to grow and thrive. As a Seasonal Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to a range of benefits and perks, including a generous staff discount, remote working, and a wellness program.

How to Apply

If you're a motivated and customer-focused individual who is looking for a short-term role that gives you exposure to many aspects of a fast-paced startup, then we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex

arenaflex is a VC-backed consumer stationery brand that sells online and ships direct to customers. We launched in the UK in 2015 and have been growing rapidly in the US since launching here in 2018. With over ~$15m of venture funding to date and on the verge of securing Series C to accelerate our growth, we're now seeking to build a team on the ground alongside our existing US partnerships. Our mission is to inspire people to connect with each other more often and in more meaningful ways. We believe that our products have the power to bring people together, and we're committed to creating a workplace that's inclusive, supportive, and fun.

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace, and we're proud to be an employer of choice for people from all backgrounds. Apply for this job