Experienced Full Stack Salesforce Customer Success Area Lead – Remote Work Opportunity
At arenaflex, we're committed to empowering our customers to succeed with our cutting-edge technology and innovative solutions. As a key member of our Customer Success team, the Salesforce Customer Success Area Lead will play a critical role in driving customer retention, mitigating attrition, and delivering exceptional support to our valued customers. If you're a seasoned professional with a passion for customer success, a strong understanding of Salesforce, and a knack for building high-level relationships, we want to hear from you.
About arenaflex
arenaflex is the Customer Company, inspiring the future of business with AI, Data, and CRM. Our mission is to help companies across every industry blaze new trails and connect with customers in a whole new way. We believe in business as the greatest platform for change and in companies doing well and doing good. If you share our values and are passionate about making a difference, you've come to the right place.
Job Summary
As a Salesforce Customer Success Area Lead, you will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. You will be responsible for strategizing, prioritizing, and enhancing internal relationships to ensure our customers receive the support they need to succeed with Salesforce. This is a remote work opportunity, and you will have the flexibility to work from anywhere while being part of a dynamic and supportive team.
Responsibilities
* Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.
- Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
- Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.
- Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.
- Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.
- Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.
- Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
- Provide feedback that improves the sales team's experience when engaging with customer success.
Preferred Qualifications and Skills
* 7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
- Salesforce Implementation experience is a must for this role.
- Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
- Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.
- Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization.
- Strong capability to navigate complicated discussions, handle objections, and drive alignment.
- Expertise in at least one line of business (LoB) or specific industry sector.
- An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.
What We Offer
* A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible remote work arrangements.
- A chance to work with a leading technology company that is making a positive impact on the world.
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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Learn More
To learn more about arenaflex and our commitment to equality, please visit our website at [www.arenaflex.com](http://www.arenaflex.com). Apply for this job