Experienced Customer Support Agent – Remote Financial Services
As a dynamic and growing financial services company, arenaflex is actively seeking a highly skilled and customer-focused Remote Customer Support Agent to join our team. With over 60 years of experience in the industry, we pride ourselves on delivering exceptional service to our clients, and we're looking for someone who shares our passion for excellence.
About arenaflex
arenaflex is a leading provider of financial services, dedicated to helping individuals and businesses achieve their financial goals. Our team of experts is committed to delivering personalized solutions, and we're always looking for talented individuals who share our vision.
Job Details
* Contract to hire
- Hours: 10:00am – 6:30pm EST
- Remote – Equipment Provided
- Benefits Included
Qualifications
* A candidate with strong customer service experience in a financial services industry is desired.
- 2-3+ years of customer service experience either over the phones or face to face
- Experience performing in a call center environment utilizing telephony-related production tools.
- In lieu of CSR experience, we would also consider candidates with a Bachelor's degree
- Type 7,000+ KPH
- Able to meet strict attendance expectations and call metrics.
A Day in the Role
As a Remote Customer Support Agent, you will be responsible for providing call center callers with timely, accurate, and customer-focused claim information, soliciting information needed to perfect the claim, consistently delivering a superior level of customer service, documenting the claim system, working with the STD, SDI, AM, LTD, Life and AD&D products, and performing well in a call center team environment. Responsibilities:
- Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
- Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
- Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
- Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
- Remain fully compliant with operational standards.
- Meet or exceed call center operational metrics.
- Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
- Take appropriate actions to earn the caller's trust.
- Anticipate customer needs and take action.
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced call center environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Proficient in computer software and technology
- Strong customer service skills and a passion for delivering exceptional service
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Remote Customer Support Agent, you will have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. As a Remote Customer Support Agent, you will be part of a dynamic and supportive team that is passionate about delivering exceptional service to our clients.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and a comprehensive benefits package, including:
- Health insurance
- Retirement savings
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- A supportive and collaborative work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
Join Our Team
At arenaflex, we are passionate about delivering exceptional service to our clients and making a positive impact in our community. If you share our vision and values, we encourage you to join our team and become a part of our success story. Apply now and let's discuss how you can make a difference with us! Apply for this job