Experienced Live Chat Specialist – Remote Customer Support Role at arenaflex

At arenaflex, we're on a mission to revolutionize the way people interact with our clients' websites, providing exceptional customer support and experiences that leave a lasting impression. As a leading innovator in the industry, we're seeking an experienced Live Chat Specialist to join our team and help us achieve our goals. If you're a skilled problem solver with a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to pushing the boundaries of what's possible in the world of customer support. Our team is comprised of talented individuals who share a common goal: to provide exceptional experiences for our clients and their customers. With a strong focus on innovation, collaboration, and continuous learning, we're creating a workplace that's both challenging and rewarding.

Job Summary

We're looking for an experienced Live Chat Specialist to join our team and provide exceptional customer support to our clients' website visitors. As a Live Chat Specialist, you'll be responsible for answering incoming customer live chats, evaluating customer interactions, and providing administrative support to the customer service team. If you're a self-driven, motivated, and trustworthy individual with a passion for delivering top-notch customer service, we want to hear from you!

Responsibilities

As a Live Chat Specialist at arenaflex, you'll be responsible for:

• Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
• Creating relationships with new customers to better understand and achieve their needs
• Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promoting interest in client products and services
• Consistently achieving established standards of the position
• Continually portraying and projecting a positive and professional image
• Providing administrative support to the customer service team
• May assist with overflow work and other duties as needed

Qualifications

To be successful in this role, you'll need:

• Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
• PC keyboarding and internet experience needed
• Strong communication and interpersonal skills, including written and verbal
• Upbeat, positive attitude and professional demeanor
• Articulate and well-accustomed to a client-facing role
• Ability to compose professional emails is a plus
• Proficient written and verbal communication skills in English
• Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind, empathetic personality

Additional Information

As a Live Chat Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Competitive hourly rate: $25.00 - $35.00/hour
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program
• Company equity program
• Medical, dental, life, and vision insurance

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a range of benefits, including:

• Flexible scheduling
• Autonomy and independence
• Opportunity to work with a dynamic and forward-thinking team
• Access to ongoing training and professional development opportunities
• Collaborative and supportive work environment

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Chat Specialist, you'll have the opportunity to:

• Develop your skills and expertise in customer support and communication
• Take on new challenges and responsibilities as you grow and develop in your role
• Collaborate with a dynamic and forward-thinking team to achieve our goals
• Enjoy ongoing training and professional development opportunities

How to Apply

If you're a motivated and enthusiastic individual with a passion for delivering top-notch customer service, we want to hear from you! To apply for this role, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience!

Available Shifts and Compensation

Available shifts: Monday to Friday, 9:00 AM - 5:00 PM (EST) Compensation: $25.00 - $35.00/hour

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools. Apply Job! Apply for this job