Lead Processing Agent (Data Entry) – Remote Opportunity at arenaflex
Are you a detail-oriented and highly motivated individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and have experience in managing medical records, data entry, and insurance verification? If so, we invite you to join arenaflex as a Lead Processing Agent (Data Entry) – Remote Opportunity. As a critical member of our Provider Success team, you will play a pivotal role in receiving and processing priority referrals from healthcare provider offices, driving speed and service excellence in our white-glove team.
About arenaflex
arenaflex is a pioneering medical provider that's revolutionizing the way people with chronic conditions live and age at home. We're not just a healthcare company; we're a mission-driven organization that's dedicated to helping our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions. Our end-to-end digital care solution bundles peer support, education, and home delivery of medical supplies to empower our members to thrive at home.
Responsibilities
As a Lead Processing Agent (Data Entry) – Remote Opportunity, you will be responsible for:
- Managing inbound referrals, which involves receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon.
- Key activities include error-free data entry (demographics, insurance, condition information), prompt notification to Provider Success Coordinators upon receiving referrals, and medical record review.
- Completing insurance verification tickets, which involves verification of insurance benefits and coverage for durable medical equipment (DME) via web portals and phone calls.
- Answering calls, which requires empathy, compassion, and genuine care for our patients, who have chronic conditions and are turning to us for support.
- Demonstrating excellent communication and task management skills, which are essential for quickly, kindly, and professionally communicating with patients, providers, and internal colleagues via instant messaging, email, and phone calls.
Qualifications
To succeed in this role, you will need:
- Prior experience working in a medical office or a healthcare startup.
- Prior experience in insurance verification is preferred.
- Prior experience in medical record management or collection is preferred.
- Excellent communication skills (email, Slack, phone).
- Proficiency in Google Suite (Gmail, Google Sheets).
- A teamwork/collaborative attitude is a must.
Compensation and Benefits
As a valued member of our team, you can expect:
- A competitive hourly rate of $14-$16 per hour, depending on your experience and qualifications.
- The opportunity to work from home, with a flexible schedule that suits your needs.
- PTO and health, vision, and dental insurance to support your well-being.
- The chance to work with a talented and fun team of coworkers who are passionate about improving our healthcare system.
- The opportunity to be part of a mission-driven company and make a difference in patients' lives.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling to ensure that you can meet your personal and professional goals. Our team is passionate about delivering exceptional customer service and making a positive impact on our members' lives. If you share our values and are looking for a challenging and rewarding role, we invite you to join our team.
How to Apply
Ready to join our team? The first step is easy. Click the link below to apply now, and we'll be in touch soon! Apply To This Job
Simple Application Process
Our application process is designed to be straightforward and hassle-free. Simply click the link above to apply now, and we'll guide you through the next steps. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize healthcare. Apply for this job