Experienced Bilingual Customer Service Representative – Ground Services at arenaflex

Join arenaflex, a leading logistics and transportation company, as we seek a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative – Ground Services. In this exciting role, you will be responsible for providing exceptional customer service to our clients, handling inbound requests, and resolving issues related to customs clearance, duties, and financial expenses. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this dynamic opportunity.

About arenaflex

arenaflex is a global leader in the logistics and transportation industry, providing innovative solutions to meet the evolving needs of our customers. With a strong commitment to customer satisfaction, we strive to deliver exceptional service, reliability, and flexibility. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.

Key Responsibilities:

As a Bilingual Customer Service Representative – Ground Services, you will be responsible for:

• Answering inbound calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and directing them to the suitable FTNC division or FedEx OPCO for resolution.
• Investigating and resolving questions related to FTNC clearances for FXG shipments into Canada, providing clear and concise answers to clients.
• Processing Mastercard payments from clients, ensuring that the payment is approved and not declined.
• Logging payments accurately against the receipt in the FTNC accounting system.
• Liaising with clients directly in the event of payment processing issues, such as incorrect credit card number, expired date, or declined payment.
• Examining and resolving client issues related to credit payments received and liaising with the FTN Record Receivable Office to resolve issues.
• Assisting the billing department in preparing credit notes for FTNC solicitations in question resolution.
• Providing support to FedEx Express Client Support Agents on questions related to FXG shipments in customs clearance delay or FTNC freedom receipt that the client has received in the mail.
• Sorting and relating Low Value Shipment (LVS) Archive for the purpose of mailing.
• Answering questions from other OPCOs.
• Preparing FTNC solicitations to ship to clients, as required.
• Performing other duties as assigned by the Manager.

Qualifications:

* Bachelor's degree in a related field (e.g., business, communications, customer service).

• Excellent communication skills in both French and English, both written and verbal.
• Strong customer service skills, with the ability to connect with a large number of clients and representatives.
• Working knowledge of MS Office, Standpoint, IBM AS 400 Centralized computer application framework, and office equipment (fax machine, scanners, printers, scanners).
• Secondary School Certificate required.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail and accuracy.
• Ability to work effectively in a team environment.
• Strong customer service skills, with a focus on delivering exceptional customer experiences.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits:

As a Bilingual Customer Service Representative – Ground Services at arenaflex, you will have the opportunity to:

• Develop your customer service skills and knowledge of the logistics and transportation industry.
• Work with a dynamic and supportive team of professionals who are passionate about delivering exceptional customer experiences.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take on additional responsibilities and contribute to the growth and success of the team.
• Enjoy a competitive salary and benefits package, including opportunities for career advancement and professional growth.

Work Environment and Company Culture:

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of:

• Customer focus: We are dedicated to delivering exceptional customer experiences and meeting the evolving needs of our clients.
• Innovation: We strive to innovate and improve our services and processes to stay ahead of the competition.
• Collaboration: We work together as a team to achieve our goals and support each other in our roles.
• Integrity: We operate with integrity and transparency, upholding the highest standards of ethics and professionalism.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly rate of $25/hour.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that encourages collaboration and innovation.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job