Experienced Full Stack Data Entry/Implementation Specialist – Remote Onboarding and Project Management

At arenaflex, we're on a mission to revolutionize the way our stakeholders experience project management methodology through the onboarding process, new business, and ongoing support. As a key member of our team, you'll play a vital role in accurately and efficiently onboarding clients to our platform, processing plan configurations and renewals, and educating stakeholders on the value proposition of our clients' products and services.

About arenaflex

arenaflex is a leading provider of innovative solutions for the modern workplace. Our team is dedicated to empowering our partners and stakeholders with the tools and expertise they need to succeed. We're passionate about delivering exceptional results and building long-lasting relationships with our clients.

Responsibilities

As an Experienced Full Stack Data Entry/Implementation Specialist, you'll be responsible for:

• Onboarding clients to our platform with a 98.5% or higher success rate, ensuring seamless integration and optimal results.
• Identifying trends and proactively addressing issues to ensure clients are taking advantage of best practice solutions.
• Enrolling employees via EDI or manually to our platform, streamlining the onboarding process and reducing administrative burdens.
• Providing exceptional service to employers in processing eligibility updates, including new hires, changes, and employee terminations.
• Processing employer updates, including plan and funding, participant card, and claim escalations, with a focus on accuracy and efficiency.
• Analyzing, troubleshooting, and resolving client, plan, or customer escalations within a 3-5-day window, ensuring timely and effective resolution.
• Identifying gaps in existing processes and working with leadership to make recommendations, build solutions, and execute process improvement.
• Gathering and documenting desired output from employers and their representatives, configuring employer and settings selected in required platforms.
• Developing and continuously iterating best practices, providing suggestions and documentation for collateral and feedback.
• Capturing all employer information and inputting it into systems with a high degree of accuracy.

Education and Experience

* Bachelor's Degree or equivalent experience required.

• Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint.
• 1+ years of experience working with employer groups is preferred.
• 1+ years of experience in health insurance or consumer-directed products, such as HRAs, HSAs, FSAs, etc., whether at an agency, TPA, health plan, or financial institution is preferred.

VALUES (the "How")

At arenaflex, we believe that our values are just as important as our individual performance goals. Our corporate values are:

• People First: We pride ourselves in bringing talented people together and treating one another with care. We assume best intentions and trust and respect each other, lifting our colleagues up and celebrating diverse perspectives.
• Partner Powered: We're committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart, driving collaboration across teams and inspiring us to continuously raise the bar with the products and services we deliver.
• Always Advancing: We're driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges, with a competitive edge that lies in the clarity of our vision, confidence in the future, and tenacity to deliver.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills.

We offer

• Opportunities for professional growth and development, including training and mentorship programs.
• A collaborative and supportive work environment that encourages open communication and feedback.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A competitive salary and bonus structure, with opportunities for advancement and career progression.

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering the flexibility and autonomy to work from anywhere. Our team is passionate about delivering exceptional results and building long-lasting relationships with our clients. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive salary and bonus structure, with opportunities for advancement and career progression. Our comprehensive benefits package includes:

• Health insurance
• Retirement savings
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• A positive and inclusive work environment

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to a policy of non-discrimination and equal opportunity for all applicants and employees. We welcome applications from diverse candidates and are proud to be an inclusive and equitable workplace.

How to Apply

If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply To This Job Apply for this job