Experienced Contract Customer Service Representative – Remote Healthcare Support

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher quality and lower cost healthcare providers. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team. We're looking for a Contract Customer Service Representative to join our team and engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via phone, chat, and email. As a member of our team, you'll become an expert on arenaflex's product, operations, and the needs of our members.

About arenaflex

arenaflex is a rapidly evolving startup that's transforming the healthcare economy. We're passionate about improving the healthcare system and providing high-quality and affordable care for all. Our team is dedicated to delivering exceptional service to our members, and we're looking for like-minded individuals to join us on this mission.

Responsibilities

As a Contract Customer Service Representative, you'll be responsible for delivering amazing service to our members via phone, chat, and email. Your key responsibilities will include:

• Delivering exceptional service to our members, offering education and guidance to help them understand and utilize their benefit, and helping them find the right provider for their needs
• Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
• Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite
• Triaging and escalating complex and urgent member care needs
• Retaining detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve arenaflex's solution

Candidate Profile

We're looking for a candidate who is passionate about helping people solve their problems, with an ability to think creatively and empathetically. You'll have:

• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
• A bachelor's degree is preferred but not required

What We Offer

As a Contract Customer Service Representative at arenaflex, you'll enjoy:

• A competitive hourly rate of $17-19/hour
• Opportunities for growth and development in a rapidly evolving startup environment
• A dynamic and supportive team environment
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) matching program
• Paid time off and holidays
• A flexible work schedule, with the option to work from home

How to Apply

If you're passionate about improving the healthcare system and delivering exceptional service to our members, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities

arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Beware of Job Scam Fraudsters

Our recruiters use arenaflex email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]. Apply for this job