Experienced Customer Service Representative – FMLA and Leave Administration

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our team, you'll play a vital role in handling FMLA claims and leaves, ensuring seamless communication with employees, employers, and healthcare providers. If you're passionate about providing top-notch customer service and have a knack for navigating complex situations, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic organization dedicated to providing innovative solutions in the human resources and benefits administration space. Our team is comprised of talented professionals who share a common goal: to make a meaningful difference in the lives of our clients and their employees. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters growth, learning, and collaboration.

Job Highlights

* Competitive salary

• Immediate openings available
• Remote work opportunity with occasional in-office visits
• Comprehensive training program
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

Job Description

As an Experienced Customer Service Representative, you'll be responsible for handling intake calls for FMLA claims and leaves, determining eligibility, and making initial case decisions. Your primary objective will be to provide exceptional customer service, ensuring that employees and employers receive timely and accurate information regarding their leave status.

Key Responsibilities:

* Handle intake calls for FMLA claims and leaves, gathering pertinent data and making eligibility decisions

• Determine eligibility for FMLA and other leaves during intake calls
• Promptly review new FMLA and Company Leave (Bereavement, Jury Duty, Etc.) notices and act upon them within documented timeline standards
• Complete eligibility decisions during intake
• Gather pertinent data when necessary from employee or other supporting systems
• Identify and evaluate leave specifics and make initial case decisions – approve or deny
• Perform leave follow-ups as required with employee, employer, or healthcare provider
• Perform standard communication (phone calls, emails, and letters) to appropriate parties throughout the duration of the leave
• Consistently update FML and Leave applications to accurately reflect leave status and ensure that appropriate diary documentation exists
• Respond to employee and employer inquiries regarding the status or availability of FML and Company leave

Essential Qualifications:

* 1-2 years of customer service experience/phone experience, or equivalent

• High school diploma or equivalent
• Basic computer literacy – Microsoft Office experience
• Attention to detail

Preferred Qualifications:

* Experience in FMLA or leave administration

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with HR software and systems

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Familiarity with HR software and systems

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Comprehensive training program
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Competitive salary and benefits package

Work Environment and Company Culture:

arenaflex is a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our team is comprised of talented professionals who share a common goal: to make a meaningful difference in the lives of our clients and their employees. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements, including remote work options
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

Conclusion:

If you're passionate about providing exceptional customer service and have a knack for navigating complex situations, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to make a meaningful difference in the lives of our clients and their employees. Apply now and take the first step towards a rewarding new role.

How to Apply:

To apply for this exciting opportunity, please submit your application through our website. We look forward to reviewing your application and learning more about your qualifications and experience. Apply To This Job Apply for this job