Experienced Customer Practice Manager – Accelerating Business Outcomes in the Cloud

At arenaflex, we're on a mission to revolutionize the way businesses operate in the cloud. As a Customer Practice Manager, you'll play a critical role in driving strategic and financial value for our customers through transformational professional services programs. If you're a seasoned professional with a passion for customer success and a knack for driving business outcomes, we want to hear from you.

About arenaflex

arenaflex is a leading provider of cloud-based solutions, empowering businesses to innovate, grow, and thrive in a rapidly changing world. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of inclusivity, diversity, and continuous learning.

Job Summary

As a Customer Practice Manager, you'll be responsible for leading customer programs that accelerate business outcomes, driving strategic and financial value for our customers through transformational professional services programs. You'll work closely with our customers to develop and execute long-term strategic customer transformation roadmaps, leveraging arenaflex's expertise in cloud technologies to drive growth and innovation.

Key Responsibilities

* Execute long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings and revenue in the near term.

• Lead business outcomes, articulating accelerated customer outcomes through cloud technologies.
• Develop a unified account plan and pursuit plan that aligns with arenaflex's account team (platform sales).
• Establish executive relationships across technology and business groups, securing executive sponsorship of programs.
• Establish an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, and Legal.
• Assume the role of strategic advisor and expert, with a deep knowledge of the cross-section of the customers' business and the available cloud services.
• Deliver on annual bookings and revenue targets, with deal structure aligned with key customer goals and arenaflex's Professional Services business objectives.
• Support scale through shared learnings and mechanisms across the Professional Services sales team.

About the Team

Our team is passionate about delivering exceptional customer experiences and driving business outcomes through transformational professional services programs. We're a diverse group of experts, united by our commitment to innovation, inclusivity, and continuous learning.

Why Join arenaflex?

* Diverse Experiences: We value diverse experiences and encourage candidates to apply, even if they don't meet all of the preferred qualifications and skills listed in the job description.

• Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
• Mentorship & Career Growth: We offer endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
• Work/Life Balance: We value work-life harmony, striving for flexibility as part of our working culture.

Essential Qualifications

* 5+ years of experience in a customer-facing role, with a proven track record of driving business outcomes.

• Strong understanding of cloud technologies and their applications in business.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Proven ability to develop and execute strategic customer transformation roadmaps.
• Experience in deal structuring, deal support, and delivery excellence.
• Strong analytical and problem-solving skills, with the ability to drive results in a fast-paced environment.

Preferred Qualifications

* Experience in a professional services or sales role, with a focus on cloud-based solutions.

• Strong knowledge of AWS cloud services and their applications in business.
• Experience in developing and executing unified account plans and pursuit plans.
• Strong network of internal and external stakeholders, with the ability to drive results through collaboration and influence.
• Proven ability to drive scale through shared learnings and mechanisms across the Professional Services sales team.

Skills and Competencies

* Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

• Excellent analytical and problem-solving skills, with the ability to drive results in a fast-paced environment.
• Strong understanding of cloud technologies and their applications in business.
• Proven ability to develop and execute strategic customer transformation roadmaps.
• Experience in deal structuring, deal support, and delivery excellence.

Career Growth Opportunities

* Opportunities for career advancement, with a focus on developing into a senior leadership role.

• Access to ongoing training and development programs, with a focus on cloud technologies and professional services.
• Collaborative and inclusive team culture, with a focus on driving business outcomes through transformational professional services programs.

Work Environment and Company Culture

* Remote work environment, with the ability to work from home.

• Collaborative and inclusive team culture, with a focus on driving business outcomes through transformational professional services programs.
• Opportunities for career advancement, with a focus on developing into a senior leadership role.
• Access to ongoing training and development programs, with a focus on cloud technologies and professional services.

Compensation, Perks, and Benefits

* Competitive salary and benefits package.

• Opportunities for career advancement, with a focus on developing into a senior leadership role.
• Access to ongoing training and development programs, with a focus on cloud technologies and professional services.
• Collaborative and inclusive team culture, with a focus on driving business outcomes through transformational professional services programs.

How to Apply

If you're a seasoned professional with a passion for customer success and a knack for driving business outcomes, we want to hear from you. Apply now to join our team of experts at arenaflex, and let's revolutionize the way businesses operate in the cloud together! Apply for this job