Experienced Collections Customer Service Representative – Remote Opportunity
Are you a customer-focused professional with a passion for resolving complex issues and building strong relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Collections Customer Service Representative. As a key member of our team, you will play a critical role in delivering exceptional customer experiences while working to collect and negotiate terms of repayment on delinquent accounts.
About arenaflex
arenaflex is a leading provider of innovative solutions in the automotive industry. With a commitment to Growth Powered by People, we strive to create a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better, whether in person, online, or a combination of both. As the largest automotive retailer in North America and listed on the Fortune 500, we offer a wide range of career possibilities in Sales, Finance, Service, Technology, and Corporate.
Job Summary
As an Experienced Collections Customer Service Representative, you will be responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts. You will make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner. You will also process, follow up, and resolve inbound collection and customer service telephone inquiries, review accounts for action such as extensions, deferments, and due date changes within authorized limits, and demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers.
Key Responsibilities
* Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner
- Process, follow up, and resolve inbound collection and customer service telephone inquiries
- Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
- Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
- Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
- Meet or exceed established call volume and account action requirements
- Other duties as assigned
Essential Qualifications
* Basic knowledge of installment loans, consumer collections, and collections regulations & laws
- Previous collections experience preferred
- Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Preferred Qualifications
* Bilingual skills (Spanish or other languages)
- Experience with collections software and systems
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Skills and Competencies
* Strong communication and interpersonal skills
- Ability to work in a team environment and build strong relationships with co-workers and customers
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
- Opportunities for career growth and advancement in a dynamic and growing company
- Access to ongoing training and development programs to help you stay up-to-date with industry trends and best practices
- Collaborative and supportive work environment that encourages open communication and feedback
Work Environment and Company Culture
* arenaflex is a remote-friendly company that offers a flexible and autonomous work environment
- Collaborative and supportive work environment that encourages open communication and feedback
- Opportunities for professional growth and development in a dynamic and growing company
- Access to ongoing training and development programs to help you stay up-to-date with industry trends and best practices
Compensation, Perks, and Benefits
* Competitive salary and benefits package
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short and long-term disability insurance
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Vehicle purchase discounts
- Wellness programs
- High school graduate or equivalent, 18 years or older required
- Acceptable driving record and a valid driver's license in your state of residence necessary for select roles
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and considers qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
How to Apply
If you are a motivated and customer-focused professional with a passion for resolving complex issues and building strong relationships, we invite you to apply for the Experienced Collections Customer Service Representative position at arenaflex. Please submit your application today and join our team of dedicated professionals who are committed to delivering exceptional customer experiences and driving growth in the automotive industry. Apply To This Job Apply for this job