[Work From Home] Associate Customer Care Professional, Credit

Join arenaflex's dynamic team as an Associate Customer Care Professional, Credit, and embark on a rewarding career journey that combines exceptional customer service with financial expertise. As a key member of our remote team, you will play a vital role in delivering unparalleled service to our valued members, prospects, and affiliates. With a competitive salary, comprehensive benefits, and opportunities for growth, this is an exciting opportunity to join a forward-thinking organization that prioritizes financial clarity and generosity.

About arenaflex

arenaflex is a membership-owned fraternal organization and holistic financial services organization dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. Our commitment to helping people achieve financial clarity is at the heart of everything we do, and we're passionate about empowering individuals to make the most of all they've been given.

Job Summary

As an Associate Customer Care Professional, Credit, you will be responsible for providing exceptional service to our members, prospects, and affiliates through a variety of account servicing needs and product recommendations. This role serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone. We're open to candidates working remotely anywhere across the United States, and we're excited to welcome talented individuals who share our passion for delivering outstanding customer experiences.

Key Responsibilities and Duties

* Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high levels of customer satisfaction.

• Manage member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
• Open new accounts for new and existing members.
• Proactively seek opportunities to identify service and product needs as a way to leverage contact with supporting sales teams.
• Educate callers on benefits, features, and applicable solutions to promote first call resolution.
• Responsible for keeping current on product offerings, new marketing pieces, and changes to policies/procedures.
• Process financial transactions efficiently and accurately.

Essential Qualifications

* High school diploma required; college degree preferred.

• 1-3 years prior customer service or financial service industry experience.
• Sales experience preferred.

Critical Factors

* Must be able to work the hours of 8:00 am - 4:30 pm CT for the duration of training (2-3 months) and 9:35 am - 6:05 pm CT M-F and a Saturday shift from 8:00 am -12:00 pm CT after training.

• Proficient in a variety of mainframe and PC-based applications in a multi-tasking environment.
• Demonstrate excellent interpersonal skills as well as verbal and written communication skills.
• Thrives in a fast-paced, intense environment that has the potential for stress.
• Fosters teamwork and collaboration.

Additional Information

* This position is a full-time remote opportunity.

• If you live in the Appleton, WI or Minneapolis, MN area, you will have access to one of our corporate offices if you prefer.
• arenaflex is committed to providing a wide variety of market-competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $16.77 - $22.68 per hour, which factors in various geographic regions.

Benefits and Perks

* Comprehensive benefits package, including various bonuses, medical, dental, and vision insurance, health savings account, flexible spending account, 401k, pension, life and accidental death and dismemberment insurance, disability insurance, supplemental protection insurance, 20 days of Paid Time Off each year, Sick and Safe Time, 10 paid company holidays, Volunteer Time Off, paid parental leave, EAP, well-being benefits, and other employee benefits.

• arenaflex provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law.
• arenaflex is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training programs and development opportunities to help you grow and succeed in your career.

• Our comprehensive benefits package includes opportunities for professional growth and development, including tuition reimbursement, mentorship programs, and leadership development initiatives.
• arenaflex is committed to creating a culture of continuous learning and improvement, where employees can share their ideas, expertise, and experiences to drive innovation and excellence.

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion.

• Our company culture is built on a foundation of respect, empathy, and open communication, where employees feel valued, supported, and empowered to make a difference.
• arenaflex is committed to creating a work environment that is safe, healthy, and sustainable, where employees can thrive and reach their full potential.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and financial expertise, we encourage you to apply for this exciting opportunity to join arenaflex's dynamic team as an Associate Customer Care Professional, Credit. With a competitive salary, comprehensive benefits, and opportunities for growth, this is an exciting chance to embark on a rewarding career journey with a forward-thinking organization that prioritizes financial clarity and generosity. Apply now and take the first step towards a fulfilling career with arenaflex! Apply To This Job Apply for this job