Experienced Collections Customer Assistance Associate – Work from Home Opportunity

Join arenaflex, a leading provider of financial products and services, in shaping the future of customer experience. Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to apply for the Experienced Collections Customer Assistance Associate role at arenaflex. As a key member of our Operations Division, you will play a critical role in ensuring seamless customer experiences by resolving escalated issues and providing top-notch support.

About arenaflex

arenaflex is a global leader in the financial services industry, providing innovative solutions to meet the needs of our customers. Through our service brands, we offer a range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. Our commitment to delivering exceptional customer experiences has earned us a reputation as a trusted partner in the industry.

Our Culture

At arenaflex, we believe in fostering a culture that is fast-paced, dynamic, energized, agile, and collaborative. We strive to create a connected, fun, positive, and rewarding work environment where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in our success. Our unique office design and various engagement programs are just a few examples of how we bring our culture to life.

Global Presence

With offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil, and Korea, arenaflex is a truly global organization. Our work environments are designed to reflect our values, including light, collaboration, elements of nature, and symmetry. Whether you're working in our Atlanta office or remotely, you'll be part of a team that is united by our shared vision and values.

Job Summary

The Experienced Collections Customer Assistance Associate is responsible for the specialty servicing of lease & retail accounts in an escalation role. As a key member of our Operations Division, you will act as a support to Collections by investigating, analyzing, and resolving escalated issues, including but not limited to:

• Misapplied payments
• Extensions
• First payment defaults
• Deceased accounts
• SCRA accounts
• Voluntary repossessions

Key Responsibilities

* Perform thorough follow-up and research tasks to ensure effective problem resolution

• Handle phone calls and correspondence from customers with escalated issues
• Ensure that customer issues, disputes, and inquiries are handled within specified timelines
• Properly document account information and input data in the appropriate systems
• Complete daily work activities to meet operational requirements and goals
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
• Perform all other duties as assigned

Knowledge and Skills

* Ability to multi-task and prioritize to meet daily goals

• Strong administrative and organizational skills
• Keen attention to detail
• Demonstrated problem-solving ability
• Demonstrated ability to collaborate and work well with others
• Excellent communication skills, verbal and written
• Knowledge of commonly used terminology, policies, and procedures

Qualifications

* 3-5 years of Collections experience

• Automotive retail and/or lease experience a plus
• Must be a high school graduate
• College degree preferred

Physical Requirements and Working Conditions

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor, and moderate noise levels. Work is performed in an office environment.

Why Join arenaflex?

* Competitive salary

• Opportunity to work from home
• Collaborative and dynamic work environment
• Opportunities for career growth and development
• Comprehensive benefits package
• Recognition and rewards for outstanding performance

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. Apply for this job