Experienced Crisis Support Specialist – Remote 988 Chat/Text Representative

Are you passionate about making a meaningful difference in the lives of individuals in crisis? Do you possess exceptional communication skills, a strong sense of empathy, and a willingness to learn? If so, we invite you to join arenaflex as a Remote 988 Chat/Text Representative, where you will play a vital role in providing emotional support to those in need through the 988 Crisis and Suicide Lifeline.

About arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions in crisis support and mental health services. Our team of compassionate professionals is committed to delivering exceptional care and support to individuals in crisis, while fostering a culture of empathy, understanding, and inclusivity. As a Remote 988 Chat/Text Representative, you will be part of a dynamic team that values collaboration, continuous learning, and professional growth.

Job Overview

As a Remote 988 Chat/Text Representative, you will be responsible for responding to incoming chat and text inquiries from individuals seeking assistance through the 988 Crisis and Suicide Lifeline. This role requires a strong and diverse skillset, including crisis management, mental health support, and exceptional communication skills. You will work remotely from the Tampa Bay, FL area, providing emotional support to individuals in crisis while upholding performance metrics and adhering to organizational policies and procedures.

Key Responsibilities

* Respond to incoming chat and text inquiries from individuals seeking assistance through the 988 Crisis and Suicide Lifeline

• Uphold performance metrics in accordance with the standards set by the 988 Lifeline
• Engage with individuals in imminent crisis, utilizing de-escalation techniques, safety planning, and strategies to reduce risk during conversations
• Deliver empathetic and sensitive support to ensure clients feel understood and valued
• Facilitate referrals, coordinate with mobile crisis units, and collaborate with law enforcement in emergency situations as needed
• Complete required Lifeline Simulation Training and participate in annual refresher training
• Attain a monthly quality assurance score of no less than 85%
• Pursue certification in crisis support through the American Association of Suicidology (AAS) when eligible
• Establish and maintain trust-based, confidential relationships with clients during and after interactions
• Participate in national, state, and local meetings and outreach initiatives as required
• Engage in ongoing training, supervision, and team meetings to enhance team cohesion and effectiveness
• Contribute to departmental goals and support organizational success through collaboration
• Adhere to all organizational policies, practices, and procedures

Required Skills

* Exceptional verbal communication and customer service abilities

• Strong time management and multitasking skills
• Proficient in data entry and computer operations, including email communication, recordkeeping, and database management
• Competent in interpreting and responding to various documents and client inquiries
• Ability to present information clearly to individuals or groups

Qualifications

* A Bachelor's Degree is preferred; however, candidates with a high school diploma or equivalent combined with relevant experience will be considered

• A minimum of one year of experience in crisis management, mental health, or substance abuse support is required
• Prior experience in crisis communication utilizing chat or text is essential
• A background in Health and Human Services is preferred

Career Growth Opportunities

This position offers the potential for professional development through ongoing training, supervision, and the opportunity to acquire certification in crisis support, enhancing your skills and career trajectory within the field. arenaflex is committed to investing in the growth and development of our team members, providing opportunities for advancement and career progression.

Important Notes

This role is remote; however, candidates must already reside in the Tampa Bay, FL area to be eligible. Initial training will be conducted in person at our Clearwater administrative office for a duration of three weeks.

What We Offer

* Competitive salary reflecting your skills and experience

• Opportunity for professional development and career growth
• Collaborative and dynamic work environment
• Ongoing training and supervision
• Certification in crisis support through the American Association of Suicidology (AAS)
• Flexible work arrangements and remote work options
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and professional development opportunities

How to Apply

If you are a compassionate and dedicated individual with a passion for crisis support, we encourage you to submit your application today. arenaflex values a great attitude and a willingness to learn above all, so don't hesitate to apply even if you don't meet every single requirement. Apply To This Job Apply for this job