Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading organization in the industry, where we are urgently hiring for a Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state.
About arenaflex
arenaflex is a dynamic and innovative company that is revolutionizing the way we interact with technology. Our mission is to provide cutting-edge solutions that make a real difference in people's lives. We are a team of passionate individuals who are dedicated to excellence, and we are looking for like-minded individuals to join us on this exciting journey.
The Role
As a Service Desk Specialist/Live Chat Agent, you will be the first point of contact for our customers, providing critical assistance to keep our myColorado application running smoothly. You will be responsible for troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. You will also be required to install the myColorado software on supported devices following defined procedures, processes, and methods.
Key Responsibilities
* Provide Tier I support and customer assistance for a mobile application
- Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems
- Install the myColorado software on supported devices following defined procedures, processes, and methods
- Employ Incident Management procedures to enter tickets into the required tracking system
- Collaborate with the team to resolve complex issues and improve customer satisfaction
- Stay up-to-date with the latest technology trends and advancements in the industry
Minimum Qualifications
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Substitutions
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
* Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
What We Offer
* Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of innovation, creativity, and collaboration, where our employees feel valued, respected, and empowered to make a difference.
How to Apply
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We are excited to review your application and look forward to hearing from you.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination.
Contact Information
For more information about this role or to submit your application, please contact us at [insert contact information]. We look forward to hearing from you!
Apply Now
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