Experienced Entry Level Customer Support Specialist – Call Center Operations at arenaflex

Are you passionate about delivering exceptional customer experiences and eager to kick-start your career in a dynamic and supportive environment? Look no further! arenaflex is seeking an experienced Entry Level Customer Support Specialist to join our team in a hybrid role that combines the excitement of a call center with the flexibility of remote work. As a key member of our customer support team, you will play a vital role in providing world-class service to our customers, resolving their queries, and ensuring their satisfaction.

About arenaflex

arenaflex is a leading organization in the industry, renowned for its commitment to innovation, customer satisfaction, and employee growth. Our mission is to empower our customers to achieve their goals by providing them with the best possible support and solutions. We believe in fostering a culture of collaboration, inclusivity, and continuous learning, where our employees can thrive and reach their full potential.

The Role

As an Entry Level Customer Support Specialist, you will be responsible for providing exceptional customer service to our end-users, responding to their inquiries, and resolving their issues in a timely and professional manner. You will work closely with our internal stakeholders to ensure seamless communication and coordination. Your primary responsibilities will include:

• Retrieving, researching, and resolving specific customer emails and service requests
• Entering, tracking, monitoring, and coordinating customer order delivery requirements
• Analyzing customer spare parts requirement inquiries, facilitating responses, and resolving delivery problems
• Advising customers regarding order status, changes, or improvements of orders and following up with customers on issues related to their accounts
• Managing multiple orders and research lists for specific customers
• Researching and analyzing data to identify trends/issues regarding specific customers
• Supporting Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations

Requirements

To succeed in this role, you will need:

• 1+ years of experience in customer service or a support organization
• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
• Ability to work evening shifts and/or midnight shifts as assigned

Nice-to-Haves

While not essential, the following skills and experiences would be beneficial:

• 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

Benefits

As an arenaflex employee, you will enjoy a range of benefits, including:

• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

Why Join arenaflex?

We offer a unique opportunity to kick-start your career in a dynamic and supportive environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to empowering our employees to reach their full potential. If you are reliable, willing to learn, and passionate about customer service, we want you to join our team!

Ready to Apply?

If you are excited about this opportunity and believe you have the skills and experience to succeed, apply now! We look forward to reviewing your application and welcoming you to our team. Apply To This Job Apply for this job