Experienced Data Entry Representative - Billing and Customer Service - San Juan, PR
At arenaflex, we are a dynamic and innovative organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is dedicated to connecting people with the care, pharmacy benefits, data and resources they need to feel their best. We are guided by a culture of diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start Caring. Connecting. Growing together. Are you looking for a chance to get your foot in the door with a great company? You have found it here. Already one of the world's leading health care companies, arenaflex is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. Here, you are not just working. You are making great things happen for the people who rely on us for health care across the United States. Your part of an elite team that is equipped with the best tools and resources, the most thorough training and learning opportunities and a mission that can inspire you every day.
About the Role:
We are urgently hiring for an Experienced Data Entry Representative to support our Quest Diagnostics operations through Billing Data Entry, Billing Data Acquisition, Manual Mail Returns and/or Third-Party Denials processes. As a key member of our team, you will be responsible for data entry of billing mnemonics and all required billing information that appears on imaged requisitions. You will also be required to follow procedural guidelines to enter information in the systems and answer patient inquiries.
Key Responsibilities:
* Data entry of billing mnemonics and all required billing information that appears on imaged requisitions (such as US postal address, medical codes, insurance carrier details etc.)
- Follow procedural guidelines to enter information in the systems and answer patient inquiries
- Navigate multiple computer applications (MS word, MS Excel, Online applications, Mainframe applications)
- May be required to conduct basic research in computer applications to performing data entry (address, billing codes, reject codes etc.)
- Data entry utilizing templates for letters and other correspondences
- Data Entry/Transfer/Enter received data from Quest Diagnostics in required applications to start the billing cycle
- Research mail returns and update invoices with current information in the appropriate billing system and note the patient bills with actions taken
- Research denied bills due to patient not being covered on the date of service, errors with the patient's information or with the insurance information provided in the claim/bill and resolve for re-billing
Essential Qualifications:
* 1 year of data entry experience
- Customer service experience
- Professional proficiency in both English and Spanish
- Proficiency with computer, Windows PC and web applications including ability to navigate and learn new and complex computer system application
- Ability to work 40 hours/week during standard business operating hours Monday - Friday from 7:00am - 4:30pm (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)
Preferred Qualifications:
* Medical billing experience
- Proven knowledge of medical or health insurance terminology
- Proven solid Microsoft Excel skills
Skills and Competencies:
* Strong data entry skills with high accuracy and attention to detail
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving skills with ability to research and resolve issues
- Proficiency in MS Office applications (Word, Excel, Outlook)
- Ability to learn and adapt to new computer systems and applications
Career Growth Opportunities and Learning Benefits:
At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Data Entry Representative, you will have access to comprehensive training and learning opportunities to help you succeed in your role and advance your career. We also offer a competitive salary and benefits package, including medical, dental and vision insurance, 401(k) matching and paid time off.
Work Environment and Company Culture:
Our office is a dynamic and inclusive environment that values diversity, equity and inclusion. We are committed to creating a workplace that is welcoming and supportive of all employees, regardless of their background or identity. Our team is passionate about making a difference in the lives of our customers and we are looking for individuals who share our values and are committed to delivering exceptional service.
Compensation, Perks and Benefits:
We offer a competitive salary and benefits package, including:
- Medical, dental and vision insurance
- 401(k) matching
- Paid time off
- Comprehensive training and learning opportunities
- Access to cutting-edge technology and tools
- Collaborative and inclusive work environment
How to Apply:
If you are a motivated and detail-oriented individual with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex. Apply To This Job
Note:
ENGLISH PROFICIENCY & DATA ENTRY PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION. Apply for this job