Experienced Customer Solutions Specialist – Remote Customer Service & Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy solving complex problems? If so, we invite you to join arenaflex as an Experienced Customer Solutions Specialist, where you'll have the opportunity to drive results, define an industry, and grow your career in a dynamic and innovative company.
About arenaflex
arenaflex is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. With a strong commitment to customer satisfaction, we strive to provide the best possible experience for our customers through our products, services, and support. Our team is dedicated to innovation, teamwork, and continuous learning, and we're looking for like-minded individuals to join our fast-growing team.
Job Summary
As an Experienced Customer Solutions Specialist, you'll be responsible for providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email. You'll work closely with other departments to support both the customer and the company, and you'll be expected to use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model. If you're a team player with a passion for customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Learn all about arenaflex, including our history, products, the foodservice industry, and how to efficiently navigate our internal systems
- Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
- Ensure that customers always have the most complete and up-to-date information about the status of their orders
- Partner with other departments within and outside of Customer Solutions to support both the customer and the company
- Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- Be flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure that arenaflex is the leader in the online food service industry
What We're Looking For
* Desire to learn and grow
- An internal drive to succeed
- Ability to work on a team and independently
- A concern for helping others and doing the right thing by them
- Desire and ability to work in a fast-paced environment
- Innovation and the ability to challenge the status quo
- A college education (preferred but not required)
- At least 1 year of customer-facing experience (preferred but not required)
Essential Qualifications
* Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by arenaflex to perform day-to-day tasks
- Consistent 75mbps download/10mbps upload internet speeds are required
- A quiet and distraction-free work area
- Access to a home router and modem
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
- Excellent verbal and written communication skills; conversational fluency in English required
- Proficient typing abilities
- The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
- The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period
Physical Demands
* Work is performed while sitting and/or standing for at least 8 hours each day
- Requires the ability to communicate effectively using speech, vision, and hearing
- Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
- Requires the ability to work at a computer for extended periods of time
What We Offer
* A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
- Opportunities for growth and professional development
- In-depth training on our varying selection of products and the services we offer
- Opportunities to collaborate and connect virtually across teams and departments
- Full-time training staff
- Continuous support through various trainings and available mentorships
- A focus on work/life balance
Remote Work Qualifications
* Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.
How to Apply
If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Experienced Customer Solutions Specialist position with you! Submit your resume and apply online today. Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Apply for this job