Experienced Customer Service Representative – Federal Student Aid Loan Servicing
Are you a customer service professional with a passion for helping others? Do you have a strong desire to work in a dynamic and supportive environment where you can make a real difference in people's lives? Look no further! arenaflex is urgently hiring an Experienced Customer Service Representative to join our team in Jacksonville, FL. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to the education sector. We are committed to helping students achieve their academic goals and providing them with the support they need to succeed. Our team of dedicated professionals is passionate about delivering exceptional customer service and making a positive impact on our clients' lives.
Job Summary
As an Experienced Customer Service Representative, you will be responsible for responding to incoming calls, emails, and chats from our clients, resolving their issues, and providing them with accurate and timely information about Federal Student Aid (FSA) Loan Servicing. You will work closely with our team to ensure that our clients receive the highest level of service and support. This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Key Responsibilities
* Respond to incoming calls, emails, and chats from clients regarding FSA Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, email, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
Essential Qualifications
* High School diploma or GED equivalent required
- Minimum six (6) months customer service or administrative or call center experience required
- Must be able to speak, read, and write in English fluently
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements
* Must reside in the U.S. and be a U.S. citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by arenaflex.
Home Office Requirements
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
- Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
- Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
- All equipment will need to be picked up in our Jacksonville, FL office
Benefits and Perks
* Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
Why Join arenaflex?
* arenaflex is a dynamic and supportive work environment where you can make a real difference in people's lives
- We offer competitive pay and benefits, as well as opportunities for career growth and development
- Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives
- We are committed to helping students achieve their academic goals and providing them with the support they need to succeed
How to Apply
If you are a customer service professional with a passion for helping others and a strong desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. arenaflex provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Hourly Base Pay Minimum for this Position
$17.20
Hourly Base Pay Maximum for this Position
$17.20 Apply for this job