Experienced Customer Order Specialist – CAR-T Treatment Logistics

At arenaflex, we're on a mission to revolutionize the way we approach customer service in the healthcare industry. As a Customer Order Specialist, you'll play a vital role in ensuring the seamless execution of CAR-T treatment orders and logistics for our certified treatment sites. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for treatment sites and patients alike. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our employees can grow and thrive.

Schedule/Compensation Details

As a Customer Order Specialist, you'll enjoy a competitive salary and a hybrid work solution that offers the best of both worlds. You'll spend 3 days a week onsite in Horsham, Pennsylvania, and 2 days a week working remotely. This flexible arrangement allows you to maintain a healthy work-life balance while still being an integral part of our team.

Responsibilities

As a Customer Order Specialist, your typical day will be filled with exciting challenges and opportunities to make a real impact. Your key responsibilities will include:

• Order and Case Management: You'll be the primary point of contact for a select number of treatment sites, fielding and/or responding to inquiries regarding the cilta-cel treatment ordering process and all associated logistics.
• Issue Resolution: You'll serve as the expert order management resource for treatment sites, resolving problems and addressing special needs in a timely and professional manner.
• Proactive Support: You'll proactively work with your assigned treatment sites to advise them of any concerns or issues that you discover as part of your routine monitoring of their treatment orders.
• Cross-functional collaboration: You'll coordinate with other parties both inside and outside of arenaflex to resolve customer requests and ensure seamless execution of CAR-T treatment orders and logistics.
• Site performance monitoring: You'll work with internal colleagues to monitor site performance and help find opportunities for operational improvements in the end-to-end order management journey (from enrollment to infusion) of the cilta-cel therapy.
• Site Education: Upon request, you'll provide treatment sites with educational materials around the end-to-end order fulfillment process for cilta-cel.
• Site Certification: You'll assist new treatment sites who wish to offer the cilta-cel therapy with on-boarding onto the ordering platform, including establishing and maintaining account information for these sites in our order management system, and monitoring certification status.

Qualifications

To succeed in this role, you'll need to possess the following qualifications:

• Education: An Associate's degree with at least 2 years of experience, or a Bachelor's degree, is required.
• Work Experience: A minimum of 3+ years of work experience in the healthcare industry is required. A mix of experiences across the following areas is preferred:

+ Manufacturing / Supply Chain + Clinical Trial Coordination / Site Management + Finance / Trade Process Planning + Customer Service / Customer Call Center + Academic or Large Treatment Site + Oncology, CAR-T, or Cell & Gene Therapy Experience

• Communication: Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
• Collaboration: Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Resourcefulness: Skilled in problem-solving & using personal knowledge and any other available resources to work through ambiguous situations, resolve problems for customers, and ensure their satisfaction.
• Accountability: Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
• Flexibility: Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.
• Travel: This position is based in Horsham, Pennsylvania, and may require up to 10% travel to other locations for business meetings.

Why Join arenaflex?

As a Customer Order Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary: You'll receive a competitive salary that reflects your skills and experience.
• Hybrid work solution: You'll enjoy a flexible work arrangement that allows you to maintain a healthy work-life balance.
• Medical and dental benefits: You'll have access to comprehensive medical and dental benefits.
• Opportunity to gain valuable experience: You'll have the opportunity to work with a leading provider of innovative solutions in the healthcare industry.
• Positive and supportive work environment: You'll be part of a friendly and inclusive team that's dedicated to excellence and customer satisfaction.
• Paid training: You'll receive paid training to ensure you have the skills and knowledge to succeed in this role.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team! Apply for this job