Experienced TPO Customer Service Representative – Pacific Time Zone

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join arenaflex's dynamic team as an Experienced TPO Customer Service Representative – Pacific Time Zone. In this role, you will play a vital part in ensuring the success of our TPO partners, providing top-notch technical support, and maintaining accurate records. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

About arenaflex

arenaflex is a leading organization in the mortgage industry, dedicated to providing innovative solutions and exceptional customer experiences. Our commitment to diversity, equity, and inclusion has earned us a reputation as a forward-thinking and inclusive employer. We believe that every individual deserves a positive and inclusive work environment where they can grow and excel. At arenaflex, we value diversity, educate on equity, and create inclusive opportunities to ensure that every partner feels valued and empowered.

Job Summary

As an Experienced TPO Customer Service Representative – Pacific Time Zone, you will be responsible for ensuring that all TPO partners are properly affiliated with our Union Home Third Party Origination channel. You will provide daily technical support, maintain accurate records, and execute standard processes related to our White Glove Process. Your strong communication skills, attention to detail, and ability to multi-task will enable you to excel in this role.

Key Responsibilities

* Enhance and execute standard onboarding routine for all new TPO partners

• Responsible for New TPO Partner Approvals, Renewals, and/or De-Activations
• Responsible for 3rd Party Processing Company Approvals, Renewals, and/or De-Activations
• Responsible for Warehouse providers' Approvals, Renewals, and/or De-Activations
• Responsible for maintaining master contact lists of internal and external TPO Partners
• Responsible for delivery of daily rate sheets to external partners
• VA Sponsorship Process Approvals, Renewals, and/or De-Activations
• Enhance and execute standard processes related to our White Glove Process
• Responsible for execution of Bulletin process as directed by leadership of TPO
• Maintain timely and accurate information in regards to TPO web presence
• Liaison for Union University to ensure training needs are executed and delivered
• Develop and implement standard training routine for all new TPO partners
• Daily Broker/Account Manager Technical Issue Support
• Loan Level issue diagnosis and error resolution
• Direct Assistance (phone/video) with questions/ system issues
• Meet crucial deadlines requested

Essential Qualifications

* High school diploma or equivalent

• 2+ years of work experience in the mortgage industry, TPO/Wholesale environment preferred but not required
• Strong communication skills and the ability to work in a fast-paced environment
• Experience managing multiple tasks and deadlines routinely
• Experience dealing directly with consumers and/or business partners
• Strong attention to detail and ability to multi-task

Preferred Qualifications

* Experience working in a remote environment

• Familiarity with mortgage industry software and systems
• Strong analytical and problem-solving skills
• Ability to work in a team environment and provide excellent customer service

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure your success

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of dedicated professionals who are shaping the future of the mortgage industry. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job