Technical Customer Experience Representative – Web & Cloud Application Support

Are you a customer-centric individual with a passion for delivering exceptional technical support? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as a Technical Customer Experience Representative, where you'll play a vital role in ensuring our customers receive top-notch support and service.

About arenaflex

arenaflex is a cutting-edge technology company that's revolutionizing the way we interact with our customers. Our mission is to provide innovative solutions that make a real difference in people's lives. We're a dynamic and collaborative team that values creativity, empathy, and a growth mindset. Our culture is built on the principles of customer obsession, aiming high, no ego, one team, lift as we climb, and lean and nimble.

Why Join arenaflex?

We're growing rapidly, and we need talented individuals like you to help us achieve our goals. As a Technical Customer Experience Representative, you'll have the opportunity to work with a high-performing team, develop your skills, and make a meaningful impact on our customers' lives. Our hybrid work model allows you to balance flexibility and collaboration, and we offer a comprehensive benefits package to support your well-being.

Key Responsibilities:

As a Technical Customer Experience Representative, you'll be responsible for:

• Responding promptly, courteously, and knowledgeably to technical support inquiries from customers
• Providing top-tier support to all customers with a goal of first call resolution
• Educating customers on system installation/use and assisting in troubleshooting
• Utilizing prior customer support experience to enable customer success and happiness
• Employing problem-solving skills to solve customer issues and address concerns
• Making outbound calls to current customers to address issues, when needed

What We're Looking For:

* Proven success in a phone-based customer service or call center position

• Ability to understand and determine root causes to customer issues
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

Certification Requirements:

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

Perks and Benefits:

* Shift Differential for Nights & Weekends

• Opportunities for Career Progression
• Medical, Dental, and Vision Benefits Starting Day 1
• Matching 401k up to 4%
• Holiday Pay
• Paid Time Off
• Team Building Activities
• #BagelThursdays
• Employee Referral Programs $$$

What We Value:

* Customer Obsessed – Building deep empathy for customers and developing strong, long-term relationships with them.

• Aim High – Always challenging oneself and others to raise the bar.
• No Ego – “no job too small” attitude, and open, inclusive, and humble style.
• One Team – highly collaborative approach to achieving success.
• Lift As We Climb – A track record of investing in developing others and helping others succeed.
• Lean & Nimble – working with agility and efficiency to experiment in an often-ambiguous environment.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment and will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional technical support, please submit your application today. We can't wait to hear from you! Apply To This Job Apply for this job