Experienced Senior Manager, Customer Strategic Insights – Driving Business Growth through Data-Driven Insights

Are you a seasoned professional with a passion for driving business growth through data-driven insights? Do you have a knack for developing strategies that maximize opportunities for customers, categories, and companies? If so, we invite you to join arenaflex's Customer Strategic Insights team as a Senior Manager, Customer Strategic Insights.

About arenaflex

arenaflex is a leading global company that has been refreshing the world and making a difference for over 130 years. Our commitment to innovation, diversity, and inclusion has enabled us to become a leader in the industry. We believe that our culture is one of the reasons our company continues to thrive, and we're excited to share it with you.

About the Role

As a Senior Manager, Customer Strategic Insights, you will be responsible for leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations. You will develop strategies and tactics to maximize opportunities for our customers, categories, and arenaflex, using a variety of vehicles including customer and category reviews, fielding primary research, and creating enabling materials for the broader FSOP organization.

Key Responsibilities

*

Department Subject Matter Experts:

Lead by example with FSOP analytics/data asset tools and resources, providing expertise and guidance to the team.

Insights Generators:

Develop and communicate insights on the state of FSOP category and customer landscape, using storytelling techniques to engage and inform our customer teams.

Customer Collaborators:

Focus on strategic and informed customer business planning, ongoing customer commitment, and assortment strategies with key portfolio customers.

Network Promoters:

Sync with Human Insights, Retail Category Leadership, Planning & Strategy Departments, and our broader Customer Value and Growth department for consistent messaging.

Capability Advocates:

Align with Platform Services, Retail Category Leadership, and Human Insights to assure arenaflex remains at the forefront of analytic/data assets in FSOP.

Essential Qualifications

* 8+ years of work experience, preferably in CPG

• Bachelor's degree required; MBA or other advanced degree preferred
• Regular customer engagement strongly preferred
• Background of owning and using primary research projects and budgets strongly preferred
• Experience with Foodservice and On Premise preferred
• Experience presenting to senior leaders of own and external organizations preferred

Preferred Qualifications

* Prior consulting and category management or sales experience

• Proven track record for delivering sustainable results
• Experience with Coca-Cola Foodservice data sources and subscribed platforms (Dine, CBL, NPD, Datassential, Technomic, Mintel, Euromonitor)

Technical/Functional Skills

* Heavy usage with Coca-Cola Foodservice data sources and subscribed platforms (Dine, CBL, NPD, Datassential, Technomic, Mintel, Euromonitor)

• Willingness to learn new tools/solutions and become an active ambassador of new programs
• Leadership of fielding primary qualitative and quantitative research; connecting business needs to appropriate research methods, and extracting strategic, actionable value from studies
• Advanced strategic thinking, including framing of issues, solutions, and paths to implementation
• Business planning, inclusive of corporate and customer needs/considerations
• Highly analytical, incorporating market and customer research, financials, customer & sales team feedback
• Ability to collaborate with key internal/external cross-functionals; effectively influencing a wide variety of stakeholders
• Strong ability to manage multiple deadlines from different stakeholders, and ability to prioritize the highest leverage opportunities
• Effective communication & building relationships at all organizational levels
• Ability to champion initiatives end to end
• Highly proficient in Excel, PowerPoint – with experience in Power BI – as platforms for integrating disparate data sources with compelling visuals and language

What We Offer

* Competitive salary

• A full range of medical, financial, and/or other benefits, dependent on the position
• Estimated travel: 20-25%
• Location: US Virtual (Home Based)
• Iconic brand: Work on the most recognized brand in the world and be part of developing the brand's next chapter
• Exposure to world-class leaders: Availability to global marketing leaders that will expand your network and exposure to emerging digital platforms and marketing insights
• Creative team culture: Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

If you believe you have what it takes to join our team as a Senior Manager, Customer Strategic Insights, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job