Configuration Lead, Technical Merchandising

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. The Technical Merchandising team members are the guardians of our merchandising capabilities. As a Technical Merchandising Configuration Lead, you will drive the execution and implementation of our merchandising configurations and capabilities across the Netflix service. This role requires deep expertise in how our product and merchandising techniques work, and how we develop and optimize them over time to scale and support our business. You will work in close partnership with the Senior Manager of Configurations, Member Experience, and Content Platform Product Management teams to translate merchandising strategies into technical implementations. The position demands technical depth and expertise while serving as a bridge between content strategy and platform implementation. You will help ensure our merchandising capabilities effectively connect members to our world of entertainment, creating a Netflix experience that is engaging, relevant and truly delightful for everyone, everywhere. The ideal candidate has strong technical merchandising experience, excellent communication skills, and thrives in a fast-paced innovative environment. This is an opportunity to join a dynamic team within Netflix; you will get the chance to contribute significantly to the team's business impact and help set the bar for what this team can deliver.

Key Responsibilities

Technical Configuration Leadership

• Execute the vision and requirements for merchandising configurations and capabilities - working with Member Experience and Content Platform Product Management teams to integrate merchandising program requirements into overall core roadmaps
• Partner on the development of new merchandising capabilities and work with the Performance manager to integrate experimentation frameworks and performance evaluation
• Ensure the broader team adopts new capabilities and deeply understands requirements for effective utilization
• Implement and maintain merchandising guidelines and principles for when/how merchandising modules are used

Technical Support and Implementation

• In partnership with other technical merchandising experts, evaluate business needs and contribute to roadmap prioritization
• Understand the technical capabilities and limitations of our merchandising systems and use this knowledge to determine how we best support business needs
• Develop deep expertise in merchandising capabilities and innovation needs

Process and Operations

• Implement the required processes to track merchandising configurations and work with Merchandising Operations Leads to ensure ongoing tracking health
• Create technical documentation for merchandising configurations and capabilities
• Support the testing and quality assurance of new merchandising features
• Collaborate with the Technical Merchandising Specialist to develop and maintain technical runbooks and training materials

Cross-Functional Collaboration

• Collaborate with colleagues across product management, insights, design, and data science to develop great merchandising experiences
• Partner with regional teams to ensure merchandising configurations support local needs
• Work closely with the Senior Manager of Configurations to align on strategic priorities and technical direction
• Provide technical merchandising expertise to cross-functional teams and initiatives

Qualifications

Technical Merchandising Expertise

• 8+ years of experience in merchandising functions
• Experience in developing scaled merchandising modules/configurations for products; ideally, experience in building B2C merchandising configurations at a large organization
• Ability to grasp technical concepts quickly - including how merchandising 'works' (technical stack), how to innovate and develop new opportunities
• Experience in developing self-service tooling
• Experience in merchandising performance management a plus
• Experience in understanding recommendation systems a plus
• Past experience in product management or similar roles is a plus

Technical And Analytical Skills

• Strong technical problem-solving abilities with a focus on practical implementation
• Experience with merchandising systems and tool integrations
• Comfortable working with and anal

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