Experienced Customer Service Support Representative – Patient-Focused Data Entry

Join arenaflex, a leading healthcare organization, on a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As an Experienced Customer Service Support Representative, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world.

About arenaflex

arenaflex is a global healthcare leader that provides innovative diagnostic and clinical solutions to help patients, physicians, and healthcare providers improve health outcomes. Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Job Summary

We're looking for a highly motivated and detail-oriented Customer Service Support Representative to join our team. As a key member of our Patient Customer Service team, you'll be responsible for providing exceptional customer service to patients, doctors' offices, and private insurance carriers. You'll be the first point of contact for patients, answering their questions, resolving their concerns, and ensuring a positive experience.

Key Responsibilities

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers

• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals and consistently meet or exceed productivity standards
• Ability to become proficient with processes after completing a structured training program
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Collaborate with internal teams to resolve complex patient billing issues
• Provide exceptional customer service, ensuring a positive experience for patients and healthcare providers

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• Previous medical and/or call center experience a plus
• Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and Google Suite

Preferred Qualifications

* Experience with patient billing and revenue cycle management

• Knowledge of medical terminology and coding
• Familiarity with electronic health records (EHRs) and practice management systems (PMS)
• Experience with data entry and customer relationship management (CRM) software

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Google Suite
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a patient-focused approach

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop new skills and advance your career

• Opportunities for career growth and advancement within the organization
• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment with a team of experienced professionals

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, offering flexible work arrangements to support work-life balance

• Collaborative and supportive work environment with a team of experienced professionals
• Opportunities for socialization and team-building activities
• Access to employee resource groups and diversity and inclusion initiatives
• arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement and Employee Stock Purchase Plan
• Casual, PRN, and Part-Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, please submit your application today. arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We're excited to hear from you and explore how you can contribute to our mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. Apply To This Job Apply for this job