Experienced Premier Customer Service Representative / Participant Svcs Rep III – Delivering Exceptional Client Experiences at arenaflex

At arenaflex, we're dedicated to simplifying the health and wealth journey for millions of clients across the country. As a Premier Customer Service Representative / Participant Svcs Rep III, you'll play a vital role in supporting our customers through verbal and written communications, providing valuable insights, education, and direction for online support that would be most valuable to them. If you're passionate about delivering exceptional client experiences and have a strong desire to grow with a dynamic organization, we encourage you to apply!

About arenaflex

arenaflex is a leading provider of health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With over 7 million clients and $62 billion in assets, we work with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they care about plan, save, and invest for a brighter future. Our commitment to integrity, innovation, and customer-centricity has earned us recognition on lists such as Crain's Fast 50 and Inc. 5000, as well as awards for our outstanding workplace culture and benefits.

Key Responsibilities

As a Premier Customer Service Representative / Participant Svcs Rep III, you'll be responsible for:

• Handling all incoming and outgoing customer phone calls, responding to email, voicemail, and chat inquiries from customers
• Providing high-quality, customer-focused answers by educating customers on H&B policies and programs
• Handling troubleshooting inquiries for Web and Online issues, including consulting with customers to support easy navigation of available online tools
• Resolving issues without management intervention to remove barriers for the member
• Protecting sensitive customer information with discretion
• Maintaining a professional approach to client service, consistent with arenaflex protocol and service levels
• Other duties as assigned

Essential Qualifications

To succeed in this role, you'll need:

• High school diploma, GED, or college degree
• 1-3 years of experience in customer service
• Prior call center experience preferred, but not required
• Computer knowledge and skills, comfortable learning new systems
• Ability to learn, memorize, and retain information
• Knowledge of Medical/Reimbursement Terminology
• Ability to adapt to a fast-paced environment
• Ability to work hours of 11:30 am-8:00 pm EST
• Proficiency in Microsoft Excel, Word, and Outlook
• Aptitude for prioritization and multi-tasking
• Problem-solving and analytical skills
• Attention to detail and accuracy

Preferred Qualifications

While not required, we're looking for candidates with:

• Experience in the health and wellness industry
• Knowledge of health savings accounts, emergency savings funds, and other arenaflex products
• Certification in customer service or a related field
• Experience with CRM software and other customer service tools

What We Offer

As a Premier Customer Service Representative / Participant Svcs Rep III at arenaflex, you'll enjoy:

• A competitive salary of $20.00 per hour, with opportunities for growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program and other retirement savings options
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and continuing education
• Collaborative and dynamic work environment with a team of bright and motivated individuals
• Recognition and rewards for outstanding performance and contributions to the team

Training and Development

As a new hire, you'll participate in a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role. Our training program includes:

• A four-week training period, with paid training and PTO accrual
• A product exam at the end of training, with a passing score of 85% required to continue in the role
• Ongoing training and development opportunities to help you grow and advance in your career

Work Environment and Culture

arenaflex is a remote-friendly organization, with opportunities to work from home or in one of our office locations. We're committed to creating a collaborative and inclusive work environment that values diversity, equity, and inclusion. Our culture is built on a foundation of integrity, innovation, and customer-centricity, with a focus on delivering exceptional client experiences and driving business results.

How to Apply

If you're passionate about delivering exceptional client experiences and have a strong desire to grow with a dynamic organization, we encourage you to apply! Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for people of all backgrounds and perspectives.

Relocation

arenaflex does not provide relocation assistance for this role. However, we offer a competitive salary and comprehensive benefits package to help you succeed in your career.

Remote Work

arenaflex is a remote-friendly organization, with opportunities to work from home or in one of our office locations. We're committed to creating a collaborative and inclusive work environment that values diversity, equity, and inclusion.

Training Class/Start Date

The training class/start date for this role is December 9, 2024, subject to change due to business needs. Attendance is mandatory during the training period, which is approximately four weeks.

Attendance and Scheduling

Regular attendance and punctuality are essential for this role. You'll be required to work a variety of shifts, including evenings and weekends, as needed.

Product Exam

A product exam is required at the end of training, with a passing score of 85% required to continue in the role.

Compensation

The hourly pay rate for this role is $20.00, with opportunities for growth and advancement. The annual salary is approximately $41,600.

Benefits

arenaflex offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching program, and other retirement savings options.

PTO Accrual

PTO accrual begins during the training period, with paid time off available after completion of training.

Application Instructions

To apply for this role, please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! Apply for this job