Experienced Outbound Customer Service Advocate II – Delivering Exceptional Member Experiences at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as an Outbound Customer Service Advocate II, where you'll play a vital role in shaping the lives of our 28 million members.
About arenaflex
arenaflex is a diversified, national organization dedicated to providing innovative solutions that empower individuals and communities to thrive. With a commitment to diversity, equity, and inclusion, we foster a culture of collaboration, creativity, and growth. Our team is passionate about making a meaningful impact, and we're excited to welcome like-minded professionals to join our mission.
Your Role as an Outbound Customer Service Advocate II
As an Outbound Customer Service Advocate II, you'll be the face of arenaflex, delivering education and information to members and providers on behalf of our customer service team. Your primary responsibilities will include:
- Reaching out to members and providers for educational or informational purposes to help support solutions or concerns
- Escalating calls in the event providers are unable to deliver solutions
- Serving as the front-line support on various member and/or provider inquiries, requests, or concerns
- Assisting with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims-related outreach with providers
- Maintaining performance and quality standards based on established contact center metrics
- Expanding knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
- Documenting information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
- Performing other duties as assigned
- Complying with all policies and standards
Essential Qualifications
* High School diploma or GED required
- 1-2 years of related experience in a contact center environment preferred
- Vocational or technical education in addition to prior work experience may be required
- May require additional on-the-job training or continuous learning education
- Bilingual - Spanish preferred
Preferred Qualifications
* Experience in a contact center environment with a proven track record of delivering exceptional customer experiences
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
- Familiarity with CRM applications and contact center metrics
Competitive Compensation and Benefits
arenaflex offers a comprehensive benefits package that includes:
- Competitive pay: $17.17 - $26.97 per hour
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field, or office work schedules
- Total compensation may also include additional forms of incentives
Diversity, Equity, and Inclusion
arenaflex is an equal opportunity employer that is committed to diversity, equity, and inclusion. We value the ways in which we are different and strive to create an inclusive environment where all employees feel valued, respected, and empowered to succeed.
Your Future Starts Here
If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join arenaflex as an Outbound Customer Service Advocate II. Apply now and take the first step towards a rewarding career with a dynamic organization that's shaping the future of healthcare. Apply To This Job Apply for this job