Experienced Full Stack Customer Service Lead – Retail Operations and Customer Experience

At arenaflex, we're on a mission to revolutionize the way we interact with our customers and deliver exceptional experiences that exceed their expectations. As a results-driven Lead Retail Customer Service Associate, you'll be at the forefront of this mission, driving success and growth in our innovative remote office. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are eager to take on new challenges, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive community that values collaboration, creativity, and continuous learning.

Job Summary

We're seeking an experienced and results-driven Lead Retail Customer Service Associate to join our team. As a key member of our retail operations team, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring seamless operations in our remote office. If you're a customer service enthusiast with a passion for delivering outstanding results, we encourage you to apply!

Key Responsibilities

* Deliver exceptional customer experiences through consultative behaviors, ensuring friendly, polite, and expert service to all customers

• Manage production flow to ensure all production orders are completed right and on time
• Take customer orders, provide pricing information, perform consultative selling, and recommend FedEx Office products and services
• Take lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
• Set up complex orders and perform multiple tasks simultaneously
• Ensure quality during and after the production process
• Coordinate pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assist in the training of store team members
• Collate, sort, and organize customer orders
• Operate the Point of Sale terminal (POS), handle financial transactions, and make change
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow instructions from supervisors and assist other team members in performing store functions
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, and security policies and procedures
• Secondary responsibility for coordination of all shipping-related services and activities, including:

+ Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensuring quality customer service is given to customers by providing packaging services and offering information about company products and services + Offering assistance to customers by suggesting appropriate shipping methods + Maintaining inventory of shipping supplies + Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 2+ years of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Experience in retail operations, customer service, or a related field

• Knowledge of FedEx Office products and services
• Strong leadership and training skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities

Compensation and Benefits

* Competitive hourly rate: $18.40 - $21.62

• Comprehensive benefits package, including health, vision, and dental insurance
• Retirement plan and tuition reimbursement
• Opportunities for career growth and professional development
• Collaborative and supportive work environment

Work Environment and Culture

* arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

• arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
• arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our dynamic team! Apply To This Job Apply for this job