Experienced Financial Care Specialist I (Customer Service) – Patient Financial Services

Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you have a knack for resolving complex issues and providing personalized support to patients and their families? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to providing world-class medical care and innovative solutions to the communities we serve.

About arenaflex

arenaflex is a renowned healthcare organization that has been recognized for its excellence in patient care and employee engagement. With a commitment to creating a dynamic, inclusive environment that fuels innovation, we take pride in hiring the best employees who reflect the culturally and ethnically diverse community we serve. Our accomplished staff is proof of our dedication to creating a workplace that values diversity, equity, and inclusion.

Job Summary

As a Financial Care Specialist I (Customer Service) at arenaflex, you will play a critical role in providing patient relations support to our Patient Financial Services department. You will be responsible for identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues, and following up on accounts to ensure payment and resolution. This position requires advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills, with the ability to deescalate issues quickly and provide maximum customer satisfaction.

Key Responsibilities

* Provides patient relations support to Patient Financial Services, performing duties such as identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues.

• Follows up on accounts to ensure payment and resolution, working independently and having strong customer service skills.
• Demonstrates detailed knowledge of arenaflex's core patient accounting systems and/or department-specific systems and uses them effectively and efficiently.
• Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner.
• Adheres to documentation standards of the department, accurately using activity codes, and maintaining acceptable levels of speed and accuracy.
• Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints, ensuring that the resolution completed meets the patient's needs.
• Responds to patient, insurance company, and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.
• Negotiates and documents payment plans within established policies.
• Achieves timely and accurate account collection for hospital and professional services, responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts.
• Maintains A/R per department protocol, reviews accounts on a continuing basis, and refers uncollectible accounts to collection agency or attorney on a timely basis.
• Ensures account is routed to appropriate work queue for approval.
• Responds timely, effectively, and appropriately to deliverables.
• Shares knowledge, time, and expertise to assist other members of the team.
• Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
• Identifies and responds appropriately to both internal and external customer needs using available resources.

Essential Qualifications

* High School Diploma/GED required; Associate's degree in business administration or a related major or college-level courses in finance, business, or health insurance preferred.

• A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required.

Preferred Qualifications

* Bachelor's degree in business administration or a related major.

• Experience working in a healthcare setting, preferably in patient financial services.
• Certification in medical billing or collections, such as CMRS or CPC.

Skills and Competencies

* Strong customer service skills, with the ability to deescalate issues quickly and provide maximum customer satisfaction.

• Advanced knowledge in specialized functions and a full understanding of the revenue cycle.
• Ability to work independently and as part of a team.
• Strong analytical and prioritization skills.
• Ability to understand, interpret, and explain payor contracts and CSMC billing and collections policy and practices.
• Proficiency in patient accounting systems and/or department-specific systems.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for professional growth and development, including mentorship and leadership roles.
• Access to continuing education and training programs to stay up-to-date with industry developments and best practices.
• Collaborative and dynamic work environment that fosters innovation and creativity.

Work Environment and Company Culture

* arenaflex is committed to creating a workplace that values diversity, equity, and inclusion.

• Our accomplished staff reflects the culturally and ethnically diverse community we serve.
• We take pride in hiring the best employees who share our values and commitment to excellence.
• arenaflex offers a comprehensive benefits package, including health and dental insurance, vacation, and a 403(b).

Compensation, Perks, and Benefits

* Competitive salary range: $24.34 - $36.51 per hour.

• Comprehensive benefits package, including health and dental insurance, vacation, and a 403(b).
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment that fosters innovation and creativity.

Conclusion

If you are passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry, we invite you to join arenaflex as a Financial Care Specialist I (Customer Service). Apply now and take the first step towards a rewarding new role. Apply for this job