Experienced Evening Customer Care Associate (Healthcare) – Remote Opportunity at arenaflex

Join the arenaflex team as an Evening Customer Care Associate and embark on a rewarding career journey in the healthcare industry. As a key member of our customer care team, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met, and providing support in navigating the complexities of healthcare.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For over 20 years, we have been dedicated to helping our members achieve the best possible health and well-being by providing expert support and innovative solutions. Our team of highly trained, compassionate experts works together to go above and beyond expectations, making healthcare easier for our members and ensuring they receive the care they need.

Why Join arenaflex?

* Enjoy a dynamic and supportive work environment that fosters growth and development

• Be part of a team that is passionate about making a difference in the lives of our members
• Take advantage of comprehensive training and development programs to enhance your skills and knowledge
• Enjoy a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k) savings plan, paid time off, and employee assistance programs
• Pursue your ambitions and grow your career in a company that values diversity, equity, and inclusion

Job Summary

As an Evening Customer Care Associate, you will be responsible for assisting members in navigating the healthcare system by answering a variety of incoming calls and responding to their healthcare questions and issues. You will work closely with our team to ensure that our members receive exceptional service, and their needs are met in a timely and efficient manner.

Key Responsibilities

* Assist members in navigating the healthcare system by answering incoming calls and responding to their healthcare questions and issues

• Develop a rapport with members to help them navigate their benefit choices and options
• Determine the most appropriate resolution to assist members based on their needs
• Transfer calls outside of your scope of responsibility to internal or external resources as needed
• Verify and collect demographic information and update it in the appropriate system
• Follow up with members, providers, insurance carriers, and other vendors to ensure adherence to established policies
• Exercise exceptional customer service skills to optimize each contact with the member
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards, and applicable federal laws and regulations

Research Assistance

* Assist in resolving routine program quality issues by identifying issues and researching in a timely manner

• Follow research through until resolution
• Document all issues thoroughly and maintain department files
• Continuously evaluate the status of all work efforts to ensure that all tasks are prioritized to provide timely and quality services
• Assist in monitoring issue trends and escalating them to your supervisor to determine appropriate actions necessary to eliminate future occurrences and improve service levels

Team Interfaces/Customer Service

* Establish and maintain a professional relationship with internal and external customers, team members, and department contacts

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves the level of service being provided
• Treat all internal and external customers, team members, and department contacts with dignity and respect
• Escalate situations outside of your control to your supervisor that could adversely impact the services being provided

Mental and Physical Requirements

* This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers

• The nature of the work in this position is sedentary, and the incumbent will be sitting most of the time
• Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the workday
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the workday

Related Duties as Assigned

* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

• Consequently, job incumbents may be asked to perform other duties as required
• Also note that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above

Minimum Qualifications

* High School Diploma or G.E.D

• Associate's degree from an accredited college or university with major coursework in business administration, liberal arts, healthcare, or a related field preferred
• Minimum of one year customer service experience required
• Basic knowledge of MS Word and Excel required
• Must score acceptably on job-related testing
• Ability to pass standardized interview

What We Offer

* Competitive salary starting at $18/hour

• Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) savings plan, paid time off, and employee assistance programs
• Opportunities for career growth and development in a dynamic and supportive work environment
• Flexible scheduling to accommodate your needs
• A chance to make a difference in the lives of our members and contribute to the success of arenaflex

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application today and join the arenaflex team as an Evening Customer Care Associate. Apply To This Job Apply for this job