Experienced Customer Service Representative - Call Center

Join the arenaflex team and embark on a rewarding career journey as a Customer Service Representative in our dynamic call center environment. As a key member of our team, you will provide exceptional support to customers over the phone and email, ensuring their needs are met and exceeded. With a competitive salary, comprehensive benefits, and opportunities for growth, this role is perfect for individuals who thrive in a fast-paced, customer-centric environment.

About arenaflex

arenaflex is a leading provider of innovative solutions in the automotive industry. With a strong commitment to customer satisfaction and employee development, we strive to create a workplace that ignites ideas and opportunities for growth. Our mission is to build a team of passionate and dedicated professionals who share our vision of delivering exceptional customer experiences.

Job Summary

As a Customer Service Representative, you will be responsible for handling inbound service calls from customers while providing top-notch support and accurately capturing data using our loan processing systems. This role requires a strong and diverse skillset, including excellent communication, problem-solving, and time management skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Responsibilities

* Handle inbound service calls from customers in a call center environment while delivering quality service

• Monitor customer account details for non-payments, declined payments, delayed payments, and other irregularities
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on account terms
• Maintain and ensure accurate, up-to-date customer account information
• Forward delinquent accounts to the appropriate Collections Team for account management
• Perform other duties as assigned

Skills and Qualifications

* Previous telephone customer service experience preferred

• Ability to perform accurate data input into a variety of software
• Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
• Strong attention to detail
• Sense of urgency
• Excellent communication and PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Competencies:

+ Does the right thing, takes action, and adapts to change + Self-motivates, believes in accountability, focuses on results, makes plans, and follows through + Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results + Thrives on a team, stays positive, lives our values

Physical Demands

* Up to 1/3 of time: standing, walking, lifting up to 25 pounds

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
• Reasonable accommodations may be made to enable individuals to perform the essential functions

Benefits

* Competitive pay

• Comprehensive benefits, including medical, dental, and vision plans
• Paid holidays and PTO
• Short and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

Requirements

* High school graduate or equivalent, 18 years or older required

• Acceptable driving record and a valid driver's license in your state of residence necessary for select roles
• We are a drug-free workplace
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status)

Why Join arenaflex?

* We offer a dynamic and supportive work environment that fosters growth and development

• We provide opportunities for career advancement and professional growth
• We offer a comprehensive benefits package that supports your physical and mental well-being
• We are committed to making a positive impact in our community and the automotive industry

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job

We Want to Hear From You!

At arenaflex, we value diversity and inclusion in the workplace. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply. Apply for this job