Experienced Full Stack Customer Service Representative – Telehealth and Insurance Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to revolutionizing the way people experience healthcare. As an Experienced Full Stack Customer Service Representative, you will play a vital role in providing top-notch support to our members and providers, helping them navigate the complexities of our telehealth and insurance services.

About arenaflex

At arenaflex, we're committed to putting our heart into every moment of our members' health. Our purpose is simple yet powerful: to deliver enhanced human-centric healthcare for a rapidly changing world. With a brand that's anchored in heart, we strive to create a culture that's inclusive, innovative, and customer-centric. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

Position Summary

As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers, assisting with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering exceptional customer experiences, has strong communication skills, and is able to work effectively in a fast-paced environment.

Responsibilities

* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Training Schedule: (First 6 weeks) 8:30 AM – 5:00 PM EST, Monday through Friday
• Production schedule: 8:30 AM – 5:00 PM EST, Monday through Friday

Key Responsibilities:

* Provide exceptional customer service to members and providers, responding to inquiries and resolving issues in a timely and professional manner.

• Utilize strong communication skills to effectively communicate with members and providers, both verbally and in writing.
• Meet performance standards, attendance requirements, and call quality goals.
• Work from home and prove to be self-sufficient, with the ability to commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems.

Required Qualifications

* High School diploma or equivalent.

• Ability to communicate effectively with members and providers orally and in written form.
• Ability to meet performance standards, attendance requirements, and call quality goals.
• Must be able to work from home and prove to be self-sufficient.
• Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems.

Preferred Qualifications

* Experience with working remotely in a call center setting.

• Experienced with Medicaid and Medicare.
• Strong customer service skills, with a passion for delivering exceptional customer experiences.

Education

* High School diploma or equivalent.

Compensation and Benefits

* Competitive salary, commensurate with experience.

• Comprehensive benefits package, including medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
• Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies.

Work Environment and Culture

* arenaflex is committed to creating a culture that's inclusive, innovative, and customer-centric.

• Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.
• arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Career Growth Opportunities and Learning Benefits

* arenaflex offers numerous well-being programs, education assistance, free development courses, and a CVS store discount.

• arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits.
• arenaflex provides a 401(k) retirement savings plan and Employee Stock Purchase Plan.

COVID-19 Vaccination Requirement

* arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Ready to Join arenaflex?

If you're passionate about delivering exceptional customer experiences, have strong communication skills, and are able to work effectively in a fast-paced environment, we invite you to apply for this exciting opportunity. Apply now to join our team and become a part of a dynamic, fast-paced environment where no two days are ever the same. Apply To This Job Apply for this job